Operations Supervisor

Roadway Moving Company; Twin Lakes (FL); On-site; USD 65,000 - 72,000; Full time

Job summary

Roadway Moving is seeking an experienced Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The role requires coordinating and staffing crews for moves, ensuring safety and accurate documentation, and training staff on systems and techniques.

The ideal candidate has 2+ years in dispatching with supervision experience, knowledge of DOT regulations, and strong customer service skills.

Qualifications

• Minimum 2 years of dispatching experience, preferably in household goods or moving.
• Prior supervisory or team-lead experience.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical abilities; multitasking under pressure.
• Willingness to work six days/week during the summer and adapt to business needs.

Responsibilities

• Supervise moving crews and the Operations Administrator.
• Coordinate and dispatch crews and trucks for scheduled moves.
• Ensure crews are staffed, in uniform, equipped, and ready for dispatch.
• Train crew members on company systems, procedures, and proper moving/wrapping techniques.
• Monitor active jobs and resolve operational issues.
• Support warehouse activities.
• Monitor truck availability, usage, and rotation in coordination with Fleet.
• Ensure operational, safety, and job documentation is completed accurately.
• Provide hands‑on support across dispatch, warehouse, and field operations as needed.
• Any other related duties as assigned.

Skills

Dispatching

Supervision

Customer service

DOT regulations

MS Office

Scheduling

Data analysis

Tools

Dispatch software

Dispatch management systems

Job description

About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

Roadway Moving is seeking an experienced, hands‑on Operations Supervisor to oversee daily moving operations, dispatch, warehouse activities, and field crews. The ideal candidate has experience in warehouse operations, trucking/transportation, dispatch, and team supervision.

• Supervise moving crews and the Operations Administrator.
• Coordinate and dispatch crews and trucks for scheduled moves.
• Ensure crews are properly staffed, in uniform, equipped, and ready for dispatch.
• Train crew members on company systems, procedures, and proper moving/wrapping techniques.
• Monitor active jobs and resolve operational issues.
• Support warehouse activities.
• Monitor truck availability, usage, and rotation in coordination with Fleet.
• Ensure operational, safety, and job documentation is completed accurately.
• Provide hands‑on support across dispatch, warehouse, and field operations as needed.
• Any other related duties as assigned.

Requirements:

• Minimum 2 years of dispatching experience, highly preferrable experience with household goods or transportation/moving industry.
• Previous supervisory or team leadership experience.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical skills; able to multitask and prioritize under pressure.
• Ability to understand operational data and make informed scheduling decisions.
• Dependable, proactive, and able to work both independently and collaboratively.
• Flexibility with schedule and willingness to adapt to business needs.
• Ability to work in office 6 days/week during the summer. After the busy season, weekend day will be rotational.

Schedule: Flexibility required, including day, afternoon, evening, and weekend shifts.

Pay: $65000-72,000 / annually + bonus

Why Roadway?

We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.