Office Services Operations Supervisor

RRD Company; Atlanta (GA); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD Company is seeking an Operations Supervisor in Atlanta, GA to lead day-to-day operations and a client-facing team. You will drive service quality, manage timekeeping, and support process improvements across reprographics, mail, and facilities functions.

The role emphasizes profitability, staff development, and adherence to client and company policies, with opportunities to influence service expansion and client satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years customer service in legal or financial services preferred.
• 3+ years in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Demonstrated ability prioritizing competing priorities under tight deadlines.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication; professional etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects timely.
• Ability to handle confidential information.
• Ability to make independent decisions aligning with policy.
• Good problem-solving skills and knowing when to escalate.
• Team-oriented and able to work with diverse backgrounds.
• Ability to perform in a fast-paced environment.
• Self-motivation with a positive can-do attitude.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, ensuring system accuracy and policy compliance.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance day-to-day work with projects, mail volume, reprographics and vendor management.
• Monitor workflow to ensure timely, accurate job completion.
• Train new employees on policies and procedures.
• Address performance issues and work with manager on development plans.
• Escalate client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies and client site rules.
• Use equipment and supplies cost-effectively.
• Perform other duties as assigned.

Skills

Customer service

Time management

Communication skills

Teamwork

Problem solving

Organizational skills

Attention to detail

Deadline management

Self-motivation

Education

Bachelor’s degree or equivalent experience

Tools

Reprographics equipment

Job description

RRD Company is seeking an Operations Supervisor in Atlanta, GA to lead day-to-day operations and a client-facing team. You will drive service quality, manage timekeeping, and support process improvements across reprographics, mail, and facilities functions.

The role emphasizes profitability, staff development, and adherence to client and company policies, with opportunities to influence service expansion and client satisfaction in a fast-paced environment.