Operations Supervisor, Boston

RIMOWA GmbH; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

RIMOWA GmbH in Boston seeks an Operations Supervisor to manage the boutique's day-to-day operations, working with Store Manager and corporate partners on stock, security, POS, facilities, and communication systems.

The role focuses on leading the operations team, enforcing internal controls, training staff, and delivering a seamless client experience in line with brand standards. Flexibility to work varied shifts is required.

Qualifications

• High school diploma or equivalent.
• 3–5 years of management experience with at least two direct reports.
• Professional presentation and strong communication skills.
• Excellent problem-solving abilities and team player mindset.
• Ideal candidate knows fashion and design and loves travel.
• Ability to lift up to 20 lbs and handle varied shifts.

Responsibilities

• Team Management: Manage Retail Support, recruit and develop the operations team, train and coach staff, ensure adherence to SOPs and safety.
• Adherence to Policies and Procedures: Enforce policies, support inventory reconciliation and risk management.
• Other: Handle ad hoc projects decided by management.
• Client Care: Support Client Care to ensure operational efficiency and brand-standard experience in-store.
• Facilities Maintenance: Assist in maintaining a clean, well-kept back-of-house and store environment.

Skills

Professional presentation

Communication skills

Problem solving

Team player

Fashion knowledge

Travel passion

Lifting 20lbs

Shift flexibility

Education

High school diploma or equivalent

Job description

Manage the operational expectations and overall business success of the boutique by working with their Store Manager and corporate partners on areas of store operations including (but not limited to): Stock management, facilities maintenance, security, supply ordering, applicable finance compliance, training, POS systems, and communication systems; providing recommendations and solutions for an efficiently run business. The Operations Supervisor will report to the Store Manager.

Job responsibilities

Team Management

• Manage Retail Support
• Attract and recruit a team of successful operations associates capable of development.
• Train, lead and develop the operations team, support operational training for all store staff.
• Coach and lead the team on performance, provide professional development, and nurture corporate culture.
• Ensure internal control procedures are followed, closely monitored.
• Streamline retail operations processes and procedures to ensure that these processes are efficient and effective.
• Ensure all store employees follow standard operating procedures and policies as per the company directive and store guidelines.
• Ensure all employees follow company policies and
• Lead team in all procedures and protocols related to health and safety in partnership with Store Ensure compliance with these procedures.
• Safeguard the physical security of company assets, customers and employees.

Adherence to Policies and Procedures

• Ensure store employees are trained in all operational policies and procedures.
• Enforce all operational policies and procedures as dictated by the Employee Handbook, Retail Operations Manual, the employee handbook, and other related material.
• Assist with the reconciliation process for inventories and cycle counts as needed.
• Collaborate with and support of global team in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and L/P audits.

Other

• Ad hoc projects as decided by management

Client Care

• Assist with the overall operations of the Client Care department within the store as needed to ensure operational efficiency and client experience to brand standard.
• Work with Store Management and Client Care to ensure all Client Care directives are followed within the boutique and all staff are well-trained.

Facilities Maintenance

• Assist Store Management in recognizing facilities maintenance issues and/or areas of opportunity within the boutique. Ensure resolution quickly in a cost-effective manner.
• Ensure back-of-house is kept to company standard, taking into consideration cleanliness, merchandise backstock organization, and non-merchandise backstock organization.
• Assist Store Manager in ensuring the boutique is kept clean and well maintained and all employees are aware of their responsibility to maintain store cleanliness.

Profile

• High school Diploma or equivalent
• 3-5 years of management experience with a minimum of two direct reports
• Professional presentation, excellent ommunication skills
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design and love of travel
• Must be able to lift large boxes up to 20lbs
• Ability to work varied shifts including days, evenings, weekends, and holidays.