Operations Manager

Brobston Group; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group in Atlanta, GA, seeks an Operations Manager to drive boutique operational excellence and compliance. You will oversee daily processes, inventory, financial transactions, logistics, and develop the Operations team.

The role requires 5–8 years in luxury retail operations, strong Excel and MS Office skills, and SAP knowledge. Travel and retail-hours flexibility are expected as part of maintaining boutique standards and cost controls.

Qualifications

• Bachelor's degree in a business-related field.
• 5–8 years of operations management experience in luxury retail.
• Strong computer skills with Excel; SAP knowledge preferred.
• Excellent analytical, organizational, and interpersonal abilities.

Responsibilities

• Lead implementation and execution of boutique policies, procedures, opening and closing processes, and audit action plans.
• Oversee product movement, inventory control, shipping and receiving, financial transactions, ecommerce flows, and care service processes.
• Partner with boutique management to monitor operating costs, allocate resources, maintain boutique standards, and optimize supply and storage organization.
• Lead and develop the Operations team through training, coaching, feedback, and performance management.
• Collaborate with boutique, regional, and corporate teams to improve operations, adopt new tools, and achieve KPIs.

Skills

Operations management

Leadership

Analytical skills

Communication

Attention to detail

Time management

Retail industry knowledge

Education

Bachelor's degree in business-related field

Tools

Excel

MS Office

SAP

Job description

Summary

The Operations Manager contributes to the boutique's commercial success by maintaining compliance and operational excellence. This role oversees daily boutique processes, inventory, financial transactions, logistics, and development of the Operations team.

Responsibilities

• Lead implementation and execution of boutique policies, procedures, opening and closing processes, and audit action plans.
• Oversee product movement, inventory control, shipping and receiving, financial transactions, ecommerce flows, and care service processes.
• Partner with boutique management to monitor operating costs, allocate resources, maintain boutique standards, and optimize supply and storage organization.
• Lead and develop the Operations team through training, coaching, feedback, and performance management.
• Collaborate with boutique, regional, and corporate teams to improve operations, adopt new tools, and achieve KPIs.

Requirements

• Bachelor's degree in a business-related field.
• Five to eight years of operations management experience in a luxury retail environment, including leading leaders and managing direct reports.
• Strong computer and Microsoft Office skills, especially Excel; SAP knowledge preferred.
• Excellent analytical, organizational, communication, and interpersonal skills, with attention to detail and ability to manage multiple tasks.
• Availability to work retail hours, including evenings and weekends, and travel overnight as needed.