Operations Supervisor: Admin & Projects Lead

University of Massachusetts Medical School; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

University of Massachusetts Medical School seeks an Operations Supervisor to provide supervisory and management support to program operations on prior authorization and care management activities.

Reporting to the Associate Director, you will manage day-to-day operations of administrative, reporting, and information systems functions related to contracted deliverables, supervise staff, and drive process improvements and compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4-6 years of related experience.
• 1-2 years supervisory or leadership experience.
• Strong inter-personal and/or supervisory skills.
• Strong oral and written presentation skills.
• Strong analytic skills and proven competence in independent problem solving.
• Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.
• Exercises professional behavior and discretion.
• Ability to assess priorities and operate in a flexible manner to meet the dynamic needs of the department.
• Working knowledge of MMIS.

Responsibilities

• Manages program support staff to effectively accomplish departmental goals and objectives.
• Oversees day-to-day operations tasks, including resource allocation, work volume distribution, and project management.
• Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
• Provides direct supervision to operations staff, including recruitment, hiring, performance management, and termination of team members.
• Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other staff.
• Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
• Oversees administrative staff's interface with information systems/technology functions including both internally and externally owned databases.
• Collaborates with Leadership Team to establish efficient office procedures and policies.
• Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
• Facilitates a positive working relationship between administrative and clinical staff and state agencies as appropriate.
• Provides input on new policies and procedures, services and programs and assists with their implementation.

Skills

Supervisory experience

Project management

Analytical skills

Communication skills

Problem solving

Interpersonal skills

Education

Bachelor’s degree

Tools

MMIS

Job description

University of Massachusetts Medical School seeks an Operations Supervisor to provide supervisory and management support to program operations on prior authorization and care management activities.

Reporting to the Associate Director, you will manage day-to-day operations of administrative, reporting, and information systems functions related to contracted deliverables, supervise staff, and drive process improvements and compliance.