Operations Supervisor

UMass Chan Medical School; Westborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

UMass Chan Medical School is seeking an Operations Supervisor to lead program operations focused on prior authorization and care management activities. You will supervise staff, manage day-to-day administrative tasks, and coordinate with information systems/technology for contracted deliverables.

The role requires a Bachelor's degree or equivalent, 4–6 years of related experience, and 1–2 years of supervisory experience.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4-6 years of related experience.
• 1-2 years supervisory or leadership experience.
• Strong inter-personal and/or supervisory skills.
• Strong oral and written presentation skills.
• Strong analytic skills and proven competence in independent problem solving.
• Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.

Responsibilities

• Manages program support staff to effectively accomplish departmental goals and objectives.
• Oversees day-to-day operations tasks, including resource allocation and project management.
• Monitors work volume to ensure staffing levels are adequate.
• Provides direct supervision to operations staff, including recruitment, hiring, performance management, and termination.
• Supervises operations staff to ensure timely, high-quality deliverables.
• Ensures timely orientation and training of new and existing staff on procedures.
• Oversees interfaces with information systems/technology databases.
• Collaborates with Leadership Team to establish efficient office procedures and policies.
• Compiles and analyzes data, produces project reports, maintains project plans.

Skills

4-6 years related experience

1-2 years supervisory or leadership

Inter-personal skills

Oral and written presentation skills

Analytic and problem solving

Computer skills with spreadsheets

Prioritization and flexibility

Education

Bachelor's degree or equivalent experience

Tools

MMIS

Job description

General Summary Of Position

Under the general direction of the Associate Director, the Operations Supervisor provides supervisory and management support to program operations on prior authorization and care management activities. This position is responsible for managing the day-to-day operations of administrative, reporting, and information systems/technology functions as related to contracted deliverables.

General Summary Of Position

Under the general direction of the Associate Director, the Operations Supervisor provides supervisory and management support to program operations on prior authorization and care management activities. This position is responsible for managing the day-to-day operations of administrative, reporting, and information systems/technology functions as related to contracted deliverables.

Major Responsibilities

• Manages program support staff to effectively accomplish departmental goals and objectives;
• Oversees day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
• Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
• Provides direct supervision to operations staff, including leading all recruitment, hiring, performance management, and termination of team members.
• Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
• Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
• Oversees administrative staff's interface with information systems/technology functions including both internally and externally owned databases.
• Works closely with Associate Director to promote adherence to sound operational practice.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
• Lead small projects or subcomponents of larger, more complex projects.
• Participates in program development project teams.
• Oversees incoming communication including central telephone and email processes.
• Works with the Leadership Team to establish efficient office procedures and policies.
• Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
• Facilitates a positive working relationship between administrative and clinical staff and state agencies, as appropriate.
• Provides input on new policies and procedures, services and programs and assists with their implementation.
• Interfaces with Human Resources Department on personnel related issues as needed.
• Provides coordination with and serves as liaison to other components of UMass Chan Medical School (UMass Chan) as required.
• Maintains the confidentiality of all business documents and correspondence.
• Attends and participates in meetings as required.
• Comply with established departmental policies procedures and objectives.
• Comply with all health and safety regulations and requirements.
• Performs other similar and related duties as required or as directed.

Additional Responsibilities

Collaborates with centralized departmental administrative and finance staff to ensure all personnel action activity related to hiring, firing, performance measurement, contracting, and funding are completed accurately and in a timely manner.

Required Qualifications

• Bachelors degree or equivalent experience required.
• 4-6 years of related experience.
• 1-2 years supervisory or leadership experience.
• Strong inter-personal and/or supervisory skills.
• Strong oral and written presentation skills.
• Strong analytic skills and proven competence in independent problem solving.
• Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.
• Exercises professional behavior and discretion.
• Ability to assess priorities and operate in a flexible manner in order to meet the dynamic needs of the department.

Preferred Qualifications

Working knowledge of MMIS

The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.