Operations Supervisor

Hotard Coaches; Sulphur (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hotard Coaches seeks an Operations Supervisor to coordinate daily transportation operations across assigned lots, ensuring safe, on-time service and clear communication between drivers, dispatch, maintenance, and management.

The role emphasizes on-site supervision, strict safety compliance, scheduling accuracy, incident documentation, and a focus on continuous improvement to maintain service excellence.

Qualifications

• Minimum 1 year of operating vehicle in-type or similar role.
• Progressive leadership roles demonstrated.
• Experience with safety training and DOT regulations.

Responsibilities

• Oversee lot operations to keep drivers, vehicles, and routes on schedule.
• Adjust daily schedules to cover absences, passenger volume changes, or vehicle issues.
• Track driver attendance and ensure full shift coverage.
• Review driver timecards for payroll accuracy and approvals.
• Coordinate with Leadership, Dispatch and Maintenance to address staffing and vehicle issues.
• Monitor on-time performance and rider satisfaction.
• Conduct pre- and post-shift safety briefings and gather operator feedback.
• Inspect buses for readiness and regulatory compliance.
• Support onboarding of new drivers and safety expectations.
• Implement contingency plans during weather events or service disruptions.
• Provide real-time guidance and feedback to drivers as needed.
• Document incidents and escalate to Operations Leadership/HR when appropriate.

Skills

Leadership

Operations coordination

Safety awareness

Communication

Education

1+ year vehicle operation experience

Progressive leadership roles

Safety, Training and DOT Regulation experience

Job description

The Operations Supervisor oversees the daily coordination and management of transportation operations within assigned lots. This role ensures safe, efficient, and on-time movement of drivers and passengers, while maintaining clear communication between drivers, dispatch, maintenance, and management. The supervisor is responsible for operational planning, safety compliance, recordkeeping, and real-time issue resolution to keep transportation services running smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:

Daily Scheduling and Operations

• Oversee lot operations to ensure drivers, vehicles, and routes stay on schedule.
• Adjust daily schedules and assignments to cover absences, passenger volume changes, or vehicle issues.
• Track driver attendance, follow up on absences, and maintain full shift coverage.
• Review driver timecards for accuracy, reconcile discrepancies, correct missed punches, and approve for payroll processing.
• Coordinate with Leadership, Dispatch and Maintenance to address staffing challenges, vehicle breakdowns, or other operational issues.
• Monitor daily service for on-time performance, route adherence, and rider satisfaction.
• Provide on-the-ground supervision by rotating between assigned lots to maintain visibility and resolve issues in real time.
• Conduct pre- and post-shift safety briefings and gather operator feedback.
• Inspect buses for readiness, cleanliness, and compliance with operational standards.
• Observe driver fitness and signs of fatigue to ensure safe operations.
• Support onboarding of new drivers by reviewing lot procedures, schedules, and safety expectations.
• Implement contingency plans during weather events, road closures, and other service disruptions.

Performance Management

• Serve as an on-site resource for drivers, providing real-time guidance, coaching, and feedback.
• Deliver day-to-day supervision to promote professionalism, safety, and compliance with company policies.
• Ensure accurate documentation of incidents, write-ups, and operational issues, escalating as appropriate to Operations Leadership and HR.
• Recognize and reinforce positive performance to encourage a culture of accountability, safety, and service excellence.

Safety and Compliance

• Enforce all safety protocols, company policies, and DOT regulations.
• Conduct ride-along, field observations, and periodic safety audits to evaluate safe driving practices and service quality.
• Promote a proactive safety culture through daily coaching, communication, and visible leadership.
• Support ongoing safety campaigns, refresher training, and compliance initiatives to reduce operational risk.
• Oversee the safe loading and unloading of passengers in lots and at designated stops.

Communication and Coordination

• Maintain clear and consistent communication between Leads, Drivers, Dispatch, Clients, and Management.
• Provide timely updates on delays, route changes, early releases, and service adjustments.
• Respond to passenger inquiries, customer complaints, and reports of lost or misplaced items.

Culture, Engagement, and Representation

• Promote a positive, inclusive, and results-driven work environment.
• Represent Hotard Shuttle in external meetings, partnerships, and community initiatives.
• Contribute to company-wide initiatives and continuous improvement efforts.
• Support company values and lead by example in professionalism, integrity, and service excellence.

ADDITIONAL JOB RESPONSIBILITIES

• Practice “Safety Drives all Decisions”
• Understand the Driver Policy Manual and reference as needed.
• Assist in streamlining daily business operations.
• Timely resolution of client concerns and complaints.
• Cultivate positive relationships to foster sustainable business connections.
• Maintain a cooperative and professional relationship with colleagues.
• Assist in projects or additional tasks across departments as required.

Education / Experience

Required:

• Minimum 1-year experience operating vehicle “in-type” (similar to prospective position)
• Demonstrated progressive leadership roles
• Safety, Training and DOT Regulation experience