Operations Supervisor

DATTCO, INC; Watertown (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

DATTCO, INC in Watertown, CT is seeking an Operations Supervisor to oversee the daily operations of driver coordination and service delivery. This role impacts route reliability and customer satisfaction, aiming to maintain high operational standards.

The ideal candidate has at least a year of operations experience, and strong communication and problem-solving skills. Responsibilities include scheduling drivers, monitoring performance, and administering payroll. Join us in fostering a robust operational culture and developing future leaders.

Qualifications

• 1+ year of transportation or operations experience preferred.
• CDL with Passenger (P) and School Bus (S) endorsements preferred (not required).

Responsibilities

• Coordinate driver scheduling for fixed route and charter services.
• Dispatch daily operations and assist drivers with routes and itineraries.
• Monitor driver attendance and performance.
• Conduct driver interviews and support hiring processes.
• Prepare and process weekly driver payroll.

Skills

Strong verbal and written communication skills

Ability to perform effectively in a fast-paced environment

Demonstrated problem-solving and decision-making ability

High level of flexibility, initiative, and accountability

Strong interpersonal and team collaboration skills

Proficiency in Microsoft Outlook, Excel, and routing software

Job description

The Operations Supervisor is responsible for the day-to-day coordination of driver operations, routing execution, and customer service delivery. This role ensures efficient scheduling, effective communication with stakeholders, and consistent adherence to operational standards across fixed route and charter services.

WHY THIS ROLE MATTERS

The Operations Supervisor is critical to the successful execution of daily service. This role directly impacts route reliability, driver performance, customer satisfaction, and the overall safety of operations.

By ensuring that each day runs smoothly, the Operations Supervisor protects the company’s commitments to its customers and the communities it serves.

This role also plays a key part in building a strong operational culture, fostering accountability, engagement, and performance across the workforce.

Additionally, this position serves as a foundational leadership role within the organization, developing future operations leaders.

WHAT YOU'LL OWN

Operations & Dispatch

• Coordinate driver scheduling for fixed route and charter services
• Dispatch daily operations and assist drivers with routes and itineraries
• Support routing activities to maintain service efficiency

Driver Management

• Monitor driver attendance and performance
• Conduct driver interviews and support hiring processes
• Administer disciplinary action as needed
• Serve as a point of contact for Board of Education, drivers, and parents
• Respond promptly to operational and service-related inquiries

Administrative & Payroll

• Prepare and process weekly driver payroll
• Maintain accurate records, reporting, and documentation

Other

• Other duties as assigned

WHAT YOU BRING

Experience

• 1+ year of transportation or operations experience preferred

Licensing (Preferred)

• CDL with Passenger (P) and School Bus (S) endorsements preferred (not required)

Skills & Capabilities

• Strong verbal and written communication skills
• Ability to perform effectively in a fast-paced environment
• Demonstrated problem-solving and decision-making ability
• High level of flexibility, initiative, and accountability
• Strong interpersonal and team collaboration skills
• Proficiency in Microsoft Outlook, Excel, and routing software

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.