Shuttle Supervisor

InterChange Group Inc; Mount Crawford (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A transportation management company based in Virginia seeks a skilled individual for managing local shuttle drivers and overseeing transportation activities. The role involves coordinating dispatches, ensuring compliance with regulations, and developing strong customer relationships. Required qualifications include strong computer skills, organizational abilities, and effective communication. A valid high school diploma is necessary, with a preference for a Bachelor’s degree and experience in transportation roles.

Qualifications

• Strong computer skills & ability to learn company’s system.
• Organizational skills for administering and filing paperwork.
• Ability to communicate effectively via phone and email.

Responsibilities

• Manage local shuttle drivers for customer accounts.
• Coordinate with supervisors to meet customer expectations.
• Monitor compliance with hours of service laws.

Skills

Computer skills

Organizational skills

Communication skills

Multi-tasking

Initiative

Flexibility

Education

High school diploma

Bachelor’s degree

Job description

Responsibilities

• Manage the operation of local shuttle drivers for assigned customer accounts, as well the administrative, organizational, and system handling of transportation activities
• Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations to ensure that customer expectations are met and all relevant regulations are followed
• Ensure adequate staffing is in place to meet/match customer demands, which will most likely vary based on projected daily volumes
• Coordinate the implementation of effective safety & compliance programs with core team
• Monitor hours of service laws along with all other regulations for assigned drivers, and report violations as needed. Ensure other safety and compliance deficiencies are reported/corrected as well
• Be a primary contact and direct supervisor for local shuttle drivers & yard jockeys on dedicated accounts assigned to this position. This includes employee reviews, counseling, and all other clerical/management oversight necessary.
• Develop and maintain proper, productive, and professional relationships with customers and their representatives
• Keep lines of communication open and keep customers aware of load status as requested by customers and/or if situations change
• Work with customers, shipping/receiving locations and drivers to secure loads and communicate any load/unloading appointments
• Share in off-hours/weekend call duties with other staff members and management
• Responsible for assuring drivers clearly understand and comply with customer instructions attached to load releases
• Responsible for assisting in the responsible allocation of assets, drivers and available business in such a way as to minimize operational expenses while maximizing utilization
• Foster an environment of mutual respect throughout the organization
• Maintain a high degree of integrity at all times and in all circumstances
• Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items
• Provide administrative staff with all necessary documentation and information on all loads to ensure proper, timely and accurate billing by ensuring drivers are providing the same in a timely fashion
• Professionally perform all duties in a manner which promotes the image, growth, profitability and success of the company
• Other duties as assigned

Qualifications

• Strong computer skills & ability to learn company’s system
• Organizational - ability to administer, organize, and file paperwork
• Communicative - ability to communicate via phone and email effectively and efficiently
• Multi-Tasking Capability – ability to handle more than one task at a time
• Initiative – ability to self-start and work with minimum direct supervision
• Flexibility – ability to adjust to changes in work assignments and scheduled hours, including weekends

Training and Experience

• High school diploma required; Bachelor’s level degree preferred
• Experience in transportation as a driver, dispatcher, or in a supporting role