Operations Manager

Hotard; Lake Charles (LA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical Insurance (employee-only)

Dental & Vision Coverage

Short-Term & Long-Term Disability

Company-Paid Life Insurance

6 Paid Holidays

401(k) with 4% Match

Job summary

Hotard Shuttle is seeking a full-time Operations Manager to lead day-to-day contract operations, oversee drivers and frontline teams, and collaborate with leaders to improve service delivery in Louisiana.

This role emphasizes safety, accountability, and operational efficiency, offering weekly pay and comprehensive benefits while supporting development of frontline leadership and customer-focused transportation.

Qualifications

• 3+ years of experience in a similar operations role.
• Proficiency with Microsoft Office suite.
• Strong organizational and communication skills.
• Ability to multitask and work with multiple groups.

Responsibilities

• Lead day-to-day contract operations to deliver safe, reliable, high-quality transportation services.
• Provide hands-on leadership to drivers, dispatch, supervisors, and frontline teams.
• Coordinate staffing, scheduling, and workforce planning with leadership.
• Ensure compliance with safety standards, regulations, and company policies.
• Foster a culture of accountability, performance, and service excellence.
• Support onboarding, training, coaching, and development for drivers and frontline leaders.
• Monitor attendance and labor utilization to maintain efficiency.
• Collaborate with HR, Safety, and Maintenance for smooth operations.
• Be a key point of contact for client communication and service matters.
• Promote continuous improvement and employee engagement.
• Lead by example in professionalism and safety.

Skills

3+ years in similar role

Microsoft Office

Organizational skills

Communication skills

Multitasking

Cross-team collaboration

Job description

Hotard Shuttle is seeking a full-time Operations Manager to provide hands-on leadership and day-to-day oversight of company contract operations, ensuring safety, service excellence, and operational standards are consistently achieved. This role leads daily lot operations, driver performance, staffing, scheduling, and resource coordination while promoting a culture of safety, accountability, and high performance. This highly visible leadership position works closely with the Director of Operations to strengthen service delivery, develop frontline leaders, and improve operational efficiency.

Responsibilities

• Lead day-to-day contract operations to deliver safe, reliable, and high-quality transportation services.
• Provide hands-on leadership to drivers, dispatch, supervisors, and frontline teams.
• Partner with leadership to ensure staffing, scheduling, and workforce planning align with operational needs.
• Ensure compliance with all safety standards, regulatory requirements, and company policies.
• Drive a strong culture of accountability, performance, and service excellence.
• Support onboarding, training, coaching, and development for drivers and frontline leaders.
• Monitor performance, attendance, and labor utilization to ensure operational efficiency.
• Collaborate with HR, Safety, and Maintenance to support smooth, compliant operations.
• Serve as a key point of contact for client communication and service-related matters.
• Champion continuous improvement, operational consistency, and employee engagement.
• Lead by example in professionalism, integrity, and safety.

Required Qualifications

• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within the business

Preferred Qualifications

• Class B Driver's License with a passenger endorsement and air brakes certification highly preferred but not required.

PAY and BENEFITS

• Starts at $75,000/year - Paid Weekly
• Medical Insurance: $28.62/pay period for employee-only coverage
• Dental & Vision Coverage
• Short-Term & Long-Term Disability
• Company-Paid Life Insurance ($25,000 policy)
• 6 Paid Holidays
• 401(k) with 4% Dollar-for-Dollar Match (Vested Immediately)

About Hotard Shuttle:

We have been in business for over 90 years. The Hotard family began providing transportation to Louisiana's residents in 1935, and we've stayed in business by delivering a superior passenger experience through impeccable service. We take pride in being Louisiana's #1 provider of group transportation. We know our clients have many transportation options, but it's our people that set us apart and keep our clients smiling. From our CEO on down, at Hotard Coaches we work as a team to meet goals and help each other achieve more. Employees are our most valuable assets, and we believe everyone should have the resources to succeed. We value feedback; an open door policy isn't just lip service here, it's our culture.

Whether it's family reunions or football games, conventions or casinos, our clients trust us to get them there and we trust you. If you like to do things right the first time and you have a commitment to courteous service, join Hotard Coaches and see how far you'll go.

At Hotard Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Hotard Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!