Operations Supervisor

CVS Health; New York (NY); On-site; Full time

Job summary

A leading health solutions company seeks an Operations Supervisor to lead store operations, ensuring excellent customer service and efficient management. This role involves supervising staff, handling customer relations, and managing merchandise presentation. The ideal candidate will possess strong analytical and communication skills, and be flexible with scheduling. Join a team dedicated to transforming health care for millions.

Benefits

Medical plans

401(k)

Stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Ability to work a full-time flexible schedule.
• Experience as a retail supervisor preferred.

Responsibilities

• Supervise store crew and communicate effectively with management.
• Assist customers with questions and complaints.
• Price merchandise and support inventory planning.

Skills

Deductive reasoning

Analytical skills

Communication

Supervision

Influencing skills

Education

High School Diploma

Job description

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Join to apply for the Operations Supervisor role at CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing and following up on activities; effectively communicate information both to and from store management and crews.
2. Customer Service: Assist customers with their questions, problems and complaints; promote CVS customer service culture (Greet, offer help, and thank); handle all customer relations issues in accordance with company policy; promote a positive shopping experience for all CVS customers; provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations); maintain customer/patient confidentiality.
3. Merchandise/Presentation: Price merchandise; stock shelves; support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise; support the planning, execute the display and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma Or Equivalent Preferred But Not Required.

Additional Information

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The Typical Pay Range For This Role Is $17.25 - $26.00. The actual base salary offer will depend on experience, education, geography and other relevant factors.

Benefits include medical plans, 401(k), stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/12/2025

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care