Operations Supervisor

CVS Health; Stamford (CT); On-site; Full time

Job summary

Join a leading health solutions company as an Operations Supervisor. You'll lead store operations, ensuring excellent customer service and effective management of staff. This role requires strong communication and analytical skills, with a flexible schedule to meet store needs.

Benefits

Medical plans

401(k)

Stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Ability to work a flexible full-time schedule.
• Experience as a retail supervisor preferred.

Responsibilities

• Lead store and supervisory staff, ensuring smooth operations.
• Assist customers and promote CVS customer service culture.
• Manage merchandise pricing and inventory displays.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication

Supervision

Influencing skills

Education

High School Diploma

Job description

Join to apply for the Operations Supervisor role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and oversees all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff.
   • Supervise the store’s crew, including assigning, directing, and following up on activities.
   • Communicate effectively with management and staff.
2. Customer Service
   • Assist customers with questions, problems, and complaints.
   • Promote CVS customer service culture (greet, offer help, thank).
   • Handle customer relations issues per company policy and foster a positive shopping experience.
   • Provide personalized feedback and coaching to colleagues (e.g., myImpact coaching, customer feedback).
   • Maintain customer/patient confidentiality.
3. Merchandise/Presentation
   • Price merchandise, stock shelves, and support planning and execution of displays and inventory for weekly, promotional, and seasonal merchandise.
   • Support off-shelf merchandise display and maintenance.

Required Qualifications

• Deductive reasoning, analytical skills, and computer proficiency.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible full-time schedule, including early mornings, overnights, weekends, and respond to urgent issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or equivalent preferred, but not required.

Additional Details

• Anticipated weekly hours: 40
• Employment type: Full-time
• Pay range: $17.10 - $26.00 per hour, based on experience and other factors.
• Benefits include medical plans, 401(k), stock purchase plan, wellness programs, paid time off, flexible schedules, and more.
• Application deadline: 08/09/2025