Operations Supervisor

Global Medical Response; New York (NY); On-site; USD 36,533 - 45,681; Full time

Job summary

Global Medical Response is seeking a Road Supervisor in New York to oversee operations, ensure compliance with NYCT and NYS DMV rules, and manage driver performance on revenue routes. You will hire, fire, discipline, and supervise Quality Control staff to prepare vehicles for service and coordinate dispatcher duties for safe transport of passengers.

Responsibilities include data entry, interviewing, scheduling, and handling driver records, with a focus on timely, compliant operations and

Qualifications

• Ability to manage and supervise employees and staff.
• Must be 21 years of age with a valid NYS CDL Class C with passenger endorsement.
• Unrestricted license valid for at least 3 years; clean driving record.

Responsibilities

• Complete the monthly NDT Report (due on 5th).
• Maintain the PO Log and daily gasoline fuel log.
• Enter data daily for Midnight Verification and MTA Log.
• Conduct new hire interviews and follow hiring procedures.
• Prepare new driver personnel files promptly.
• Schedule drivers daily and create holiday office staff schedules.
• Update Personal records and driver roaster for Medport monthly.
• Maintain driver phone list and investigate customer complaints by email.
• Enter data for road observation logs and investigate code 61 reports.
• Run AVL reports; dispatch as needed; manage monthly invoicing and logs.
• Keep driver incentive logs up to date.

Skills

Supervision

Team management

Operational planning

Job description

LOOKING FOR FULL TIME ROAD SUPERVISORS! STARTING RATE FROM $26.52 - $33.16 PER HOUR BASED ON EXPERIENCE!!

Job Title: Road Supervisor

Department: Operations

Reports to: Operations Manager

Job Summary

Road Supervisor shall be able to work alone or in a team to ensure all company, NYCT and NYS DMV rules & regulations are followed. They shall plan monthly observations of an operators' performance while in service, investigate accidents/incidents and provide assistance in the event of a road call. Assign qualified drivers to revenue routes as needed. Able to hire, fire and discipline accordingly to ensure proper route coverage. Manage Quality Control employees to clean, fuel and park revenue vehicles for the next scheduled pull out. Oversee and manage dispatcher duties ensuring all assigned passengers are transported in a safe and timely manner. When the occasional driver cannot perform or deviate off their assigned routes; the driver shall be removed from revenue service and disciplined accordingly. Suspend drivers who arrive late for their scheduled start time. Call in additional drivers as needed.

Responsibilities

1. Complete the monthly NDT Report (due on 5th)
2. Maintain our PO Log
3. Daily data entry gasoline fuel log
4. Daily Midnight Verification Report and MTA Log
5. Conduct new hire interviews
6. Follow proper hiring procedures
7. Preparing new driver personnel files in a timely manner
8. Daily driver work scheduling
9. Produce a holiday schedule for the office staff
10. Updating Personal as needed
11. Update employee roaster for Medport monthly
12. Update driver phone list periodically
13. Investigate customer complaints, respond via email
14. Data entry for our road observation log
15. Investigate code 61 reports
16. Run AVL Reports as needed
17. Dispatch as needed
18. Monthly invoice - daily data entry and monthly printing
19. Maintain the driver incentive log

Qualifications

Able to manage and supervise employees and staff accordingly. Hold and maintain a valid NYS CDL Class C with passenger endorsement. Hold an Unrestricted license in effect for 3 years. Must be 21 years of age. Must qualify for Article 19-A and 21 NYCRR Part 6 of the NYS Department of Motor vehicle. No more than 4 points accumulated within 3 years. No conviction for driving and vehicle while impaired or intoxicated within 5 years. No suspension or revocation of license during the 3 years. Three or more moving violations within 3 years. Three or more at fault accidents within 3 years. Satisfactory results from a drug and alcohol test administered in accordance with FTA regulations.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.