Operations Supervisor

American Medical Response; Longmont (CO); On-site; Full time

Job summary

A leading company in emergency medical services is seeking an Operations Supervisor to oversee daily operations, manage staff, and ensure quality patient care. The ideal candidate will have EMS experience and leadership skills, contributing to team development and operational excellence.

Benefits

Medical

Vision

Dental

401k

Disability

FSA

HSA

Vacation

Paid time off

Qualifications

• At least 3 years of EMS field experience.
• State EMT/Paramedic Certification required.

Responsibilities

• Supervise and develop field staff for high-quality patient care.
• Manage staffing levels and oversee medical equipment maintenance.

Skills

Leadership

Communication

Education

High School Diploma or GED

Advanced education

Tools

BLS

ACLS

PALS/PEPP

BTLS/PHTLS

Job description

Join to apply for the Operations Supervisor role at American Medical Response.

We are hiring an Operations Supervisor responsible for overseeing day-to-day operations, including staffing, scheduling, equipment maintenance, internal communications, budget management, outside agency interface, and community relations.

Responsibilities

1. Supervise, direct, and develop field staff to ensure high-quality patient care.
2. Maintain quality field operations through daily oversight, communication, and evaluation.
3. Act as a liaison between the company, patients, public safety agencies, hospitals, and other stakeholders.
4. Mentor employees, conduct performance evaluations, and facilitate team development.
5. Collaborate with management to resolve staffing and service issues.
6. Participate in developing and implementing department policies and procedures related to EMS delivery.
7. Manage staffing levels, shift calendars, and shift bidding processes.
8. Oversee operation, utilization, and maintenance of medical equipment.
9. Review patient care reports for accuracy and timeliness.
10. Investigate incidents and complaints involving units or personnel and resolve appropriately.
11. Prepare reports and manage projects assigned by management.
12. Ensure timely and accurate payroll processing.
13. Assist in recruiting and training new staff.
14. Maintain employee training records and certifications for compliance.
15. Promote affirmative action in staffing, training, and promotion efforts.

Minimum Qualifications

• High School Diploma or GED; advanced education preferred.
• State EMT/Paramedic Certification.
• Valid Driver’s License and Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• At least 3 years of EMS field experience.
• Leadership or supervisory experience preferred.
• Ability to pass Physical Agility Test.

Why Choose AMR? AMR is part of Global Medical Response, delivering compassionate, quality emergency and patient relocation services. Learn more about our values, stories, and benefits at www.AtaMomentsNotice.com and GlobalMedicalResponse.com/Careers.

EEO Statement

We are an Equal Opportunity Employer supporting veterans and providing accommodations for individuals with disabilities.

Hourly Range: $17.25 - $27.60

Job Posting Close Date: August 13th, 2025

Benefits: Medical, vision, dental, 401k, disability, FSA, HSA, vacation, paid time off. Details on our careers site.

Bonus: $10,000 sign-on bonus with full-time commitment.