Operations Supervisor

Med-Trans; Longmont (CO); On-site; Full time

Job summary

A leading company in emergency medical services is seeking an Operations Supervisor to oversee daily operations, manage staffing, and ensure quality patient care. The role involves mentoring staff, collaborating with management, and maintaining compliance with training standards. This position offers a competitive starting salary and a sign-on bonus for full-time commitment.

Qualifications

• At least 3 years of EMS field experience.
• State EMT/Paramedic Certification required.

Responsibilities

• Supervise and develop field staff for high-quality patient care.
• Manage staffing levels and ensure compliance with training records.

Skills

Leadership

Communication

Education

High School Diploma or GED

Advanced Education

Tools

BLS Certification

ACLS Certification

PALS/PEPP Certification

BTLS/PHTLS Certification

Job description

OPERATIONS SUPERVISOR

Starting at $17.25 / hour with credit given for experience

10k sign-on bonus with full-time commitment

We're hiring an Operations Supervisor responsible for overseeing day-to-day operations, including staffing, scheduling, equipment and supplies maintenance, internal communications, budget management, outside agency interface, and community relations.

Responsibilities:

• Supervise, direct, and develop field staff to ensure the highest level of patient care.
• Maintain quality field operations through daily oversight, communication, and evaluation.
• Serve as a liaison between the company and patients, public safety agencies, training institutions, hospitals, and other relevant personnel.
• Mentor employees, conduct performance evaluations, address disciplinary actions, and facilitate team development.
• Collaborate with management to resolve staffing and scheduling issues and improve service quality.
• Participate in developing and implementing departmental policies, standards, and procedures related to EMS delivery.
• Manage staffing levels, shift calendars, and shift bids.
• Supervise operation, utilization, and maintenance of medical equipment and apparatus.
• Develop specifications for equipment procurement and deployment.
• Review Patient Care Reports (PCRs) and other documentation for accuracy and timely reconciliation.
• Investigate incidents and complaints involving units or personnel and resolve appropriately.
• Prepare reports and manage projects as assigned by leadership.
• Ensure timely and accurate payroll processing.
• Assist in recruiting and training new employees.
• Maintain employee training records and certifications for compliance.
• Promote affirmative action in staffing, training, and promotions.

Minimum Required Qualifications:

• High School Diploma or GED; advanced education preferred.
• State EMT/Paramedic Certification.
• State Driver’s License and Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• At least 3 years of EMS field experience.
• Leadership or supervisory experience preferred.
• Ability to pass the Physical Agility Test.

Why Choose AMR? AMR is part of Global Medical Response (GMR). Our teams deliver compassionate, high-quality emergency and patient relocation services. Learn more about our stories at www.AtaMomentsNotice.com and our benefits at GlobalMedicalResponse.com/Careers.