Operations Supervisor

Rural Metro Fire Department; Longmont (CO); On-site; Full time

Job summary

A leading emergency medical service provider is seeking an Operations Supervisor to oversee daily operations, ensuring high-quality patient care and effective staff management. This role involves mentoring employees, managing budgets, and liaising with various agencies. The ideal candidate will have a strong background in EMS, leadership experience, and relevant certifications. With a competitive starting salary and a generous sign-on bonus, this position offers a unique opportunity to make a significant impact in the community.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k

Disability Insurance

Paid Time Off

Qualifications

• Minimum 3 years of EMS field experience.
• State EMT/Paramedic Certification required.
• Prior leadership/supervisory experience preferred.

Responsibilities

• Supervise and develop field staff for patient care.
• Act as a liaison between the company and public safety agencies.
• Maintain staffing levels and manage shift calendars.

Skills

Leadership

Communication

Mentoring

Education

High School Diploma or Equivalent (GED)

Advanced education preferred

Tools

BLS

ACLS

PALS/PEPP

BTLS/PHTLS

Job description

OPERATIONS SUPERVISOR

Starting at $17.25 / hour with credit given forexperience

10k sign-on bonus with full-time commitment

We're hiring anOperations Supervisorresponsible for overseeing day-to-day operations, including staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities:

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Develop specifications for ordering and placing equipment in service.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Ensure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.

Minimum Required Qualifications:

• High School Diploma or Equivalent (GED).
• Advanced education preferred.
• State EMT/Paramedic Certification.
• State Driver’s License.
• Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• Ability to pass the Physical Agility Test.

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.Learn how ourvaluesare at the core of our services and vital to how we approach care, and check out our comprehensive benefit options atGlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Hourly Range: $17.25 - $27.60

Anticipated Job Posting Close Date: August 13th, 2025

Benefits:Check out ourcareers site benefits pageto learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off.

Bonus: This position is eligible for a $10,000 sign-on bonus with full-time commitment.

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