Central Support Operations Coordinator I - National Remote

Lensa; Dallas (TX); Remote; Full time

Job summary

A leading healthcare company is seeking a Central Support Operations Coordinator I. This remote position involves managing communications, processing data, and coordinating care for members. Ideal candidates will have strong organizational skills and experience in healthcare settings. Join our mission to improve lives and work in a supportive environment with comprehensive benefits.

Qualifications

• Experience in a call center and healthcare setting.
• Availability for full-time work with flexible hours.

Responsibilities

• Manage inbound and outbound communication professionally.
• Enter and verify member information in the care management platform.
• Assist in coordinating members’ care between health providers.

Skills

Communication

Organization

Critical Thinking

Detail-oriented

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Central Support Operations Coordinator I - National Remote

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.

This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am - 7:00pm Central. Occasional overtime may be necessary.

We offer 3 weeks of paid training. During training, hours will be 7:00am to 3:00pm Central, Monday - Friday.

Primary Responsibilities

1. Manage inbound and outbound telephone communication professionally, according to productivity and quality standards.
2. Process inbound and outbound data and communication (faxes, emails, electronic communication) per standards.
3. Enter, review, and verify member information in the nH Coordinate care management platform; communicate relevant information with healthcare providers and team members as needed.
4. Accurately and promptly enter data into the naviHealth database.
5. Complete administrative documentation for member records, including disenrollment, transitioning, creating authorization shells, attaching documents, and logging therapy information.
6. Assist in coordinating members’ care between health providers and health plans.
7. Establish relationships and communicate with providers, clients, and naviHealth staff as appropriate.
8. Manage inbound calls, handle member inquiries/requests, and escalate issues when necessary.
9. Review reports to monitor team duties.
10. Follow reporting chains for issues or concerns.
11. Attend meetings as requested.
12. Adhere to organizational, departmental, compliance, and regulatory policies.
13. Promote a positive work environment.
14. Perform additional duties as assigned.

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Experience with Microsoft Office applications (Word, Excel, PowerPoint)
• Call center experience
• Healthcare setting experience
• Must be 18 or older
• Availability to work full-time, Monday - Friday, 10:30am - 7:00pm Central, with flexibility for occasional overtime

Preferred Qualifications

• Familiarity with medical terminology and HIPAA laws

Telecommuting Requirements

• Secure handling of sensitive documents
• Dedicated, private work area
• High-speed internet connection

Soft Skills

• Excellent communication skills
• Organized, able to prioritize and multitask
• Critical thinking
• Effective verbal communication
• Detail-oriented, data interpretation skills

Physical and Work Environment

• Ability to view screen and enter data into a computer
• Good communication with clients and team members
• Remain stationary for extended periods
• Experience with office equipment

Note: The hourly range for residents of certain states is $16.00 - $28.27, based on various factors. UnitedHealth Group complies with all wage laws and offers comprehensive benefits.

Application Deadline: Posted for a minimum of 2 business days or until sufficient candidates are identified. Early removal possible due to volume.

UnitedHealth Group’s mission is to help people live healthier lives and improve the health system. We are committed to diversity, equity, and inclusion, addressing health disparities, and environmental sustainability. We are an Equal Employment Opportunity employer and a drug-free workplace.