Operations Supervisor

Global Medical Response; Longmont (CO); On-site; Full time

Job summary

A leading company in emergency medical services is seeking an Operations Supervisor to oversee daily operations, ensure high-quality patient care, and manage staff. The role requires strong leadership and communication skills, with a focus on team development and compliance. The ideal candidate will have a background in EMS and relevant certifications. Join us to make a difference in the community while enjoying competitive pay and benefits.

Benefits

10k sign-on bonus with full-time commitment

Qualifications

• At least 3 years of EMS field experience.
• State EMT/Paramedic Certification required.

Responsibilities

• Supervise and develop field staff for patient care.
• Manage quality operations through oversight and communication.
• Collaborate with management on staffing and scheduling.

Skills

Leadership

Communication

Team Development

Education

High School Diploma or GED

Advanced Education

Tools

BLS Certification

ACLS Certification

PALS/PEPP Certification

BTLS/PHTLS Certification

Job description

OPERATIONS SUPERVISOR

Starting at $17.25 / hour with credit given for experience

10k sign-on bonus with full-time commitment

We're hiring an Operations Supervisor responsible for overseeing day-to-day operations, including staffing, scheduling, equipment and supplies maintenance, internal communications, budget management, outside agency interface, and community relations.

Responsibilities:

• Supervise, direct, and develop field staff to ensure the highest level of patient care.
• Manage quality field operations through daily oversight, communication, and evaluation.
• Act as a liaison between the company, patients, public safety agencies, training institutions, hospital representatives, and other relevant personnel.
• Mentor employees, conduct performance evaluations, implement disciplinary actions, and facilitate team development.
• Collaborate with management to address staffing and scheduling issues and improve service quality.
• Contribute to the development and implementation of department policies, standards, and procedures related to EMS delivery.
• Maintain appropriate staffing levels, manage shift calendars, and oversee shift bids.
• Supervise operation, utilization, and maintenance of medical equipment.
• Develop specifications for equipment procurement and deployment.
• Review Patient Care Reports (PCRs) and other documentation for accuracy and timeliness.
• Investigate incidents and complaints involving units or personnel and resolve issues effectively.
• Prepare reports and manage projects as assigned by leadership.
• Ensure timely completion and submission of payroll.
• Assist in recruitment and training of new staff.
• Maintain training records and track certifications for compliance.
• Promote affirmative action in staffing, training, and promotion efforts.

Minimum Required Qualifications:

• High School Diploma or GED; advanced education preferred.
• State EMT/Paramedic Certification.
• Valid State Driver’s License and Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• At least 3 years of EMS field experience.
• Leadership or supervisory experience preferred.
• Ability to pass the Physical Agility Test.

Why Choose AMR? AMR is part of Global Medical Response (GMR). Our teams deliver compassionate, high-quality emergency and patient relocation services. Learn more at www.AtaMomentsNotice.com and explore our benefits at GlobalMedicalResponse.com/Careers.