Operations Supervisor

Crane Cartage; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Cartage is seeking a capable supervisor to oversee production operations, staff planning, and performance management at our Kansas City facility. You will enforce policies, resolve conflicts, and coordinate with multiple departments to maintain service levels.

The role emphasizes training, problem-solving, and proactive communication with clients and vendors. The ideal candidate has a high school diploma or GED with several years in the industry and supervisory experience.

Qualifications

• Problem solving- identifies and resolves problems in a timely manner.
• Client service- manages difficult client situations, responds promptly to client needs and welcomes feedback.
• Quality management- looks for ways to improve and promotes quality, demonstrates accuracy and thoroughness.

Responsibilities

• Execute KPI standards such as The Morning Routine and The Director’s Playbook.
• Coordinate daily and weekly activities, plan workloads and staffing.
• Accountable for production, supervision and discipline of employees; manage conflicts.
• Monitor and evaluate employees based on goals and standards.
• Enforce policy and procedure compliance across teams.
• Coordinate with other departments within Crane Cartage.
• Respond to and resolve production problems promptly.
• Train employees on job duties and develop staff through coaching.
• Suggest process improvements and take initiative to implement them.
• Communicate effectively with clients, vendors and employees.
• Assist Operations Manager with planning and budget process.
• Perform other duties as assigned.

Skills

Problem solving

Client service

Quality management

Education

High school diploma or GED

Four years industry experience

Two years supervisory

Job description

• Execution of the applicable KPI’s per company standard to include “The Morning Routine” and operational aspects of “The Director’s Playbook”. Please refer to the Crane Worldwide Logistics Operational KPI Standards addendum.
• Coordinates daily and weekly activities, planning workloads and staffing accordingly
• Accountable for production, supervision and discipline of employees, and conflict resolution
• Monitor and evaluate employees based on goals and standards
• Enforce policy and procedure compliance
• Coordinate with other departments within the company
• Respond to & solve production problems
• Train employees on job specific duties and develops employees through coaching
• Make suggestions and show initiative for process improvements
• Effectively communicate with clients, vendors and employees
• Assist Operations Manager with planning and budget process
• Other duties as assigned

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Other Skills & Abilities

• Problem solving- identifies and resolves problems in a timely manner
• Client Service- manages difficult client situations, responds promptly to client needs and welcome client feedback
• Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness

Education & Experience

• High school diploma or GED Required
• Four years industry experience required
• Two years supervisory required

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.