Account Lead

Crane Worldwide Logistics LLC

Columbus (OH)

On-site

USD 45,000 - 75,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

136 hours PTO per year

Excellent medical, dental and vision

Tuition reimbursement

Employee referral bonuses

Employee recognition program

Volunteer time

Employee discounts

Job summary

Crane Worldwide Logistics is seeking a site-based client liaison to serve as the primary contact for our client at this Columbus location. You will coordinate with the client and Crane Worldwide's operations teams, escalating issues as needed and ensuring client requests are fulfilled promptly.

You will also guide work priorities, manage client reports for accuracy, and develop transportation plans including routing, booking, and storage.

Qualifications

High school diploma or GED required.
Bachelor's degree preferred.
Minimum 3 to 5 years' experience or combination experience and education

Responsibilities

Act as primary contact with client at the site and be available for escalation.
Serve as intermediary for communication between client and Crane Worldwide network.
Escalate shipment issues to the client to ensure prompt resolution.
Manage all client requests and follow up to ensure needs are met.
Guide work by organizing, setting priorities, and scheduling.
Responsible for managing client reports and assuring accuracy.
Operate forklift and become certified by Crane Worldwide.
Plan transportation routing, booking and freight storage.
Train and use transportation systems and procedures with Crane Worldwide employees.
Collaborate with operations and client staff to implement new processes for mutual goals.
Perform other duties as assigned

Skills

Client communication

Negotiation

Organization

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Forklift operation

Job description

Description

Essential Job Functions

Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
Work as intermediary for communication between client and their operations teams and Crane Worldwide network
Escalate all issues with a shipment immediately to the client to insure prompt resolution
Manage all client requests and follow up to insure that the client needs are met
Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
Responsible for managing the client reports and assuring accuracy
Ability to drive a forklift and become certified by Crane Worldwide
Plans transportation routing, booking and freight storage
Operates, navigates, and trains CWW Employees on transportation systems, processes, and procedures
Works directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
Other duties as assigned

Other Skills & Abilities

Excellent written and verbal communication skills
Demonstrates effective negotiation and closing techniques
Excellent organization and problem solving skills
Works well in a team environment

Physical Requirements

Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Be able to lift 50 lbs
Ability to drive a forklift and become certified by Crane Worldwide

Education & Experience

High school diploma or GED required. Bachelor's degree preferred
Minimum 3 to 5 years' experience or combination experience and education

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Qualifications

Education

Required