Operations Supervisor

Chattanooga Area Regional Transportation Authority; Chattanooga, Northern (TN, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Chattanooga Area Regional Transportation Authority seeks a supervisor/dispatcher to monitor daily transportation activities using two-way radio, phone, computer programs and face-to-face contact to ensure passengers are transported on schedule.

The role requires handling emergency calls, maintaining professional conduct, and using CAD and dispatch software to update and retrieve information across systems.

Qualifications

• Handle emergency calls, determine location and nature, and report as needed.
• Maintain professional standards when subjected to obscene language.
• Evaluate information to determine appropriate response.
• Interpret and apply work rules when necessary.
• Monitor bus emergency alarms and update computer systems.
• Operate multiple monitors, keyboard, and radios with speed and accuracy.
• Use Computer-Aided Dispatching (CAD) system.
• Visually assess drivers to make proper judgments.

Responsibilities

• Monitor daily transportation activities via two-way radio, telephone, computer programs and person-to-person contact to ensure on-time service.
• Perform other job-related duties in alignment with CARTA goals.

Skills

Written communication

Oral communication

Attention to detail

Microsoft Office

CAD system

Education

High School Diploma

CDL Class B with air brake and passenger endorsement

Tools

CAD system

Dispatch software

Job description

The supervisor/dispatcher monitors daily transportation activities via two-way radio, telephone, computer programs, and person-to-person to ensure the transportation of passengers is performed within the set scheduled time.

REQUIREMENTS

• Receive calls from operators, determine the location and nature of an emergency, handling incidents/accidents, customer complaints, report writing, and/or police as deemed necessary, and
• Must be able to maintain professional standards and attitudes when obscene language is directed at them
• Must have the ability to evaluate information and consider numerous factors in determining the appropriate response
• Must have the ability to interpret and/or apply the work rules when necessary
• Must be able to monitor emergency alarms from buses and enter, update and retrieve a variety of information from computer systems
• Must have hand/eye coordination sufficient to operate and view multiple monitors, a computer keyboard, and radios in rapid succession or even simultaneously
• Use computer aided dispatching system
• Visually assess drivers to make proper judgment decisions
  Other job-related duties may be assigned in keeping with the goals and objectives of CARTA

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, such as GED
• CDL Class B with air brake and passenger endorsement

SKILLS AND KNOWLEDGE

• Good written and oral communication skills
• Thorough knowledge of all CARTA routes/schedules, service area, work rules, Code of Conduct and Policies and Procedures of CARTA
• Familiarity with Laws/regulations associated with the safe operations of transit vehicles
• Ability to exercise judgement and creativity in making decisionsWorking knowledge of Microsoft Office software
• Ability to learn other software programs utilized by CARTA
• Ability to organize and perform work efficiently, strong attention to details

Equal Employment Opportunity Statement: CARTA is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to providing a workplace free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees