Supervisor, Transportation

Central Ohio Transit Authority (COTA); Columbus (OH); On-site; USD 74,000 - 87,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurance

Employee Discounts

COTA Bus Pass

Wellness Initiatives

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment Program

Public Pension through OPERS & Ohio 1

Paid Parental Leave

On-Site Chair Massage

Job summary

Central Ohio Transit Authority (COTA) seeks a supervisory leader to ensure fixed-route service runs smoothly, maintains safety, and coordinates with city partners during incidents.

The role requires an Associate's degree, four years of supervisory/transit leadership experience, and a Class B CDL with Airbrake and Passenger endorsements. TSI certification may be pursued as needed. This position supports COTA’s mission to Move Every Life Forward.

Qualifications

• Requires an Associate's degree and four years of supervisory/leadership experience in transit operations or related field.
• Must possess or be able to obtain a Class B CDL with Airbrake & Passenger endorsements.
• Ability to obtain TSI certification, if applicable.

Responsibilities

• Supervise daily operation of the fixed-route transit system and ensure compliance with laws and safety.
• Evaluate staff performance, provide coaching, and maintain operator records.
• Participate in staff recruitment and on-boarding, including training to close skill gaps.
• Manage on-site street operations and radio equipment to ensure service stability.
• Resolve day-to-day issues such as breakdowns, accidents, and route changes.
• Dispatch operators per schedule and assign daily work per policy and contracts.
• Enforce policies, maintain attendance, and manage disciplinary processes as required.
• Maintain courteous communications with the public regarding service and changes.
• Propose improvements to operations to reduce turnaround times and improve customer service.

Skills

Supervisory experience

Transportation leadership

Communication skills

On-site operations knowledge

Education

Associate's degree

CDL Class B with Airbrake & Passenger endorsements

TSI certification (obtainable)

Job description

SALARY: $74,027.20 - $87,089.60

• Medical, Vision, Dental, Supplemental and Life Insurance
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

SALARY: $74,027.20 - $87,089.60

LOCATION: 1600 McKinley Ave Columbus, OH 43222

Benefits

• Medical, Vision, Dental, Supplemental and Life Insurance
• Paid Parental Leave
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Chair Massage
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

Position Summary

Performs responsible supervisory work assuring scheduled service is maintained at all times and managing the daily operation of COTA's fixed route system. Performs Division, Radio/ADA and Street Supervision assignments. Incumbents may be required to rotate through all assignments and/or be reassigned at any time and therefore, are expected to obtain training and certifications for any assignment, as required. Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

Essential Job Functions

• Supervises and manages COTA's daily operation of the fixed route transit system ensuring compliance with city, local, state, and federal laws governing transit services. Initiates communication with the city's police, safety, and fire departments as well as local construction companies that might affect service. Maintains courteous and informative communications with the public and passengers pertaining to COTA service, schedules, and necessary changes due to emergencies and special events/circumstances;
• Supervises, evaluates, and counsels assigned staff, achieving maximum productivity and high employee morale. Monitors bus operators by riding the system to evaluate operator efficiency. Monitors performance and maintains records of assigned operators;
• Participates in staff selection by effectively recommending the hiring of potential employees and providing/coordinating their training to improve employee skill gaps;
• Ensures minimum variation in scheduled bus service and passenger safety through managing on-site street operations, computerized radio equipment; and independent knowledge of COTA's service area, applicable traffic laws, policies, procedures, and union contract;
• Resolves day-to-day operating problems which arise as a result of, including but not limited to, vehicle breakdowns, accidents, missed or late routes. Makes appropriate decisions regarding restoring or maintaining service;
• Dispatches bus operators in accordance with established schedules. Assigns all daily regular and extra work in accordance with COTA policies and union contract;
• Enforces departmental policies, procedures, and employee attendance. Initiates discipline procedures through the application of the union contract/policy manual as it pertains to bus operations activities. Exercises independent judgment as it pertains to the discipline, and grievance process by providing documentation and attending all grievances and arbitrations as required;
• Maintains courteous and informative communications with the public and passengers pertaining to COTA service, schedules, and necessary changes due to emergencies and special events/circumstances;
• Makes recommendations to management to improve operations, decrease turnaround times, stream-line work processes, and works cooperatively and jointly to provide customer service.
• Regular, predictable and punctual attendance required.

Minimum Education & Experience Required

• Requires an Associate's degree, and four (4) years of supervisory, coaching, mentoring, and/or transportation leadership experience. An equivalent combination of education and relevant experience in transit operations or business administration will also be considered.
• Must possess, or have the ability to obtain, a Class B Commercial Driver's License (CDL) with Airbrake & Passenger endorsements; and
• Must have the ability to obtain TSI certification, if applicable.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status