Operations Supervisor

NOV; Carlsbad (NM); On-site; USD 80,000 - 110,000; Full time

Job summary

Fortress Downhole Tools is seeking an Operations Supervisor to report to the Facility Manager. The role includes implementing the Cyclops Setting Tool Recycling program and ensuring tool quality meets customer standards.

You will supervise technicians, manage scheduling, and maintain safety training and PPE compliance while liaising with customer field reps to support operations and tools readiness.

Qualifications

• Experience with downhole tools used in pump-down operations.
• Strong problem-solving and communication abilities.
• Willingness to work weekends/holidays as needed.
• Ability to lift a minimum of 75 lbs and perform physical tasks.

Responsibilities

• Coordinate Cyclops Setting Tool logistics with field reps.
• Disassemble, inspect, rebuild, and test tools per work instructions.
• Provide technical onboarding and support to customers.
• Maintain inventory and ensure safety training and PPE compliance.
• Oversee scheduling, time sheets, and staff progression.
• Maintain high QA/QC standards and housekeeping daily.
• Identify issues early and propose solutions.
• Lead tool readiness and coordinate with upper management.

Skills

Downhole tools expertise

Self-motivated

Detail oriented

Problem solving

Interpersonal communication

Operational management

Forklift training

Tools

Windows 10

Microsoft Office

Job description

Job Description

The Operations Supervisor will report directly to the Facility Manager. Responsibilities will include the implementation and management of the Fortress Downhole Tools Cyclops Setting Tool Recycling program, including the coordination, performance, and execution of Fortress processes and procedures. The Operations Supervisor is responsible for ensuring that the quality of the Fortress supplied products meets or exceeds the customer’s requirements and maintains the standard of excellence established by Fortress Downhole Tools.

Job Description

The Operations Supervisor will report directly to the Facility Manager. Responsibilities will include the implementation and management of the Fortress Downhole Tools Cyclops Setting Tool Recycling program, including the coordination, performance, and execution of Fortress processes and procedures. The Operations Supervisor is responsible for ensuring that the quality of the Fortress supplied products meets or exceeds the customer’s requirements and maintains the standard of excellence established by Fortress Downhole Tools.

Responsibilities

RESPONSIBILITIES

• Work closely with customer field representatives to effectively coordinate Cyclops Setting Tools
• Disassemble, clean, inspect, rebuild, and test Fortress Cyclops Setting Tools per the applicable Fortress Work Instructions
• Provide technical support/onboarding to customers for Fortress Cyclops Setting Tools
• Ensures all necessary equipment and tools are available and adequately maintained to perform all aspects of the job
• Ensure all QA/QC policies & procedures are always top priority
• Ensure all employees are up to date with safety training and PPE
• Coordinate tool needs between shop and upper management
• Interviewing, hiring, and firing of Tool Assistants and Specialists
• Train and progress shop personnel
• Create scheduling and grading employees
• Maintain reports on ongoing jobs and activity to Fortress management
• Maintain adequate inventory levels
• Oversee all technicians time sheets/days off
• Ensure housekeeping is kept up to highest standard every day
• Maintains the highest level of professionalism and works with honesty and integrity
• Continue to grow an upbeat, exciting work culture that is both diversified and unique.
• Proactively looking ahead to identify and provide solutions to issues before they become problems.
• Any other duty, responsibility, or task assigned by supervisor

Qualifications

QUALIFICATIONS

• Strong technical background working with downhole tools utilized in pump down operations, including wireline setting tools, frac plugs, and perforating guns
• Self-motivated and detail oriented
• Available to work weekends and holidays as needed to support customer field operations
• Excellent problem solving, interpersonal communication, and operational management skills
• Working knowledge of Windows 10 OS, and Microsoft Office
• Forklift training
• Proficiency with basic hand tools
• Ability to lift a minimum of 75 lbs
• This position may require periodic travel to other districts as necessary to meet company needs and support operational initiatives.