Operations & Station Lead — Fast-Paced, Data-Driven

Europcar; Seattle, Northern (WA, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Seattle is seeking an Operations Manager to run a high-volume, customer-focused rental operation. You will lead daily processes, manage fleet readiness, and ensure a fast, friendly experience from arrival to departure.

Responsibilities include forecasting staffing, monitoring KPIs, driving process improvements, coaching a sales-driven team, and delivering revenue and service targets while maintaining compliance and safety.

Qualifications

• Experience leading and coaching a performance-driven team.
• Experience with real-time monitoring tools and operational systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee and optimize high-volume rental operations to minimize delays.
• Lead and develop a sales-driven team to meet revenue targets.
• Forecast staffing and fleet needs using data and trends.
• Monitor KPIs and streamline workflows to improve efficiency.
• Provide timely, data-driven decisions to balance customer satisfaction and profitability.

Skills

Leadership

Analytical skills

Problem solving

Organizational skills

Communication

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

Fox Rent A Car in Seattle is seeking an Operations Manager to run a high-volume, customer-focused rental operation. You will lead daily processes, manage fleet readiness, and ensure a fast, friendly experience from arrival to departure.

Responsibilities include forecasting staffing, monitoring KPIs, driving process improvements, coaching a sales-driven team, and delivering revenue and service targets while maintaining compliance and safety.