Operations Specialist - Supply Chain Management

Mayo Career Site US; Rochester (MN); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Mayo Clinic is seeking an Operations Specialist to support Supply Chain Management by facilitating essential communication with suppliers and Mayo Clinic staff. The role handles pricing issues, order expediting, returns, and invoice discrepancies, while maintaining high service levels.

Based in Minnesota with a hybrid on-site requirement, you will triage inquiries, coordinate resolutions, and assist in staff training to ensure accurate knowledge transfer.

Aufgaben

• Triages SCM inquiries and issues, escalating to appropriate personnel as needed.
• Supports core procurement activities, including reviewing purchase orders for accuracy and timely delivery.
• Researches and resolves transactional discrepancies with internal departments and external suppliers.
• Assists SCM leadership in training new and existing staff to ensure consistent knowledge transfer.
• Ensures professional, timely communication across Mayo Clinic departments and external sources.

Jobbeschreibung

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

• This position is focused on coreprocurement activities, including—but not limited to—reviewing and processing a high volume of purchase orders to ensure theaccurateandtimelydelivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging itemsidentifiedin various reports, and collaborating closely with internal departments andsuppliersto resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.

Additional job-related duties may be assigned by leadership as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.