Operations Specialist - Supply Chain Management

Mayo Clinic; Rochester (MN); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

Pre-Tax savings (HSA/FSAs)

Retirement plan

Job summary

Mayo Clinic is hiring for an Operations Specialist to support Supply Chain Management, handling high-volume purchase orders, pricing issues, and vendor communications. The role emphasizes precise data handling, issue resolution, and cross-department collaboration.

Candidates should bring strong customer service, communication, and problem-solving skills, with a detail-oriented approach and the ability to work independently in a hybrid environment near Mayo Clinic campuses.

Qualifications

• Academic or professional roles must provide evidence of the listed skills.
• Customer service excellence and stakeholder relationship-building.
• Clear communication, both verbal and written, across teams.
• Attention to detail in data, documentation, and processes.
• Problem solving with data-driven analysis and root-cause identification.
• Strong organizational skills for multiple tasks in fast-paced environments.

Responsibilities

• This role focuses on core procurement activities, reviewing and processing a high volume of purchase orders to ensure timely delivery of supplies, equipment, and services across facilities.
• Researching and resolving transactional discrepancies, aging items, and coordinating with internal departments and suppliers for timely resolution.
• Triaging SCM inquiries, escalating as needed, and supporting leadership in training and knowledge transfer.

Skills

Customer Service

Clear Communication

Attention to Detail

Problem Solving

Critical Thinking

Organizational Skills

Initiative

Independence

Professionalism

Education

Bachelor’s Degree

Associate’s degree

High School Diploma/GED

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies. The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses. The Operations Specialist acts as a primary contact for triaging SCM‑related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

• This position is focused on core procurement activities, including—but not limited to—reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast‑paced environment are essential for success in this role.

Additional job‑related duties may be assigned by leadership as needed. During the selection process, you may participate in an OnDemand (pre‑recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re‑record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F‑1 STEM OPT extension program. This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus for occasional on‑site expectations based on business needs.

Qualifications

Qualifications:

• Bachelor’s Degree AND 2 years of experience

OR

• Associate’s degree AND 4 years of experience

OR

• High School Diploma/GED AND 6 years of experience

Academic and/or professional roles must provide evidence of the following skills:

• Customer Service Excellence: Proven ability to deliver high‑quality service and build strong stakeholder relationships.
• Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams.
• Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.
• Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real‑world or project‑based settings.
• Critical Thinking: Evidence of thoughtful decision‑making and data‑driven analysis in complex or time‑sensitive situations.
• Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast‑paced environments.
• Initiative & Ownership: Recognized as a self‑starter who takes initiative and follows through on responsibilities with minimal oversight.
• Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability.
• Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.

Exemption Status

Nonexempt

Compensation Detail

$32.39 - $45.91 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80 Hours

Schedule Details

Monday - Friday 7AM - 5PM Central Time

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.