Operations Specialist - Supply Chain Management

Mayo Foundation for Medical Education and Research; Rochester (MN); Ibrido; USD 44.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan options

Dental coverage

Vision plan

HSA/FSAs for eligible expenses

Competitive retirement package

Descrizione del lavoro

Mayo Clinic in Rochester, MN is seeking an Operations Specialist to support Supply Chain Management and enhance procurement operations. The role focuses on coordinating with suppliers and Mayo Clinic staff to ensure timely delivery and accurate processing of orders, pricing, and returns.

The position emphasizes strong customer service, issue resolution, and cross-functional collaboration, with a hybrid work arrangement and no visa sponsorship.

Competenze

• Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships.
• Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams.
• Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.
• Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings.
• Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations.
• Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments.
• Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight.
• Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability.
• Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.

Mansioni

• Support SCM by facilitating communication with suppliers and internal stakeholders.
• Resolve issues related to pricing, order expediting, returns, and invoice/receipt discrepancies.
• Handle high volume inbound communications via phone, tickets, and email from Mayo Clinic staff across departments and external sources.
• Triage SCM-related inquiries and escalate as needed; coordinate with appropriate personnel.
• Assist SCM leadership in training both new and existing staff to ensure consistent knowledge transfer.
• Identify policy or procedural violations and determine appropriate corrective actions.

Conoscenze

Customer Service Excellence

Clear Communication

Attention to Detail

Problem Solving

Critical Thinking

Organizational Skills

Initiative & Ownership

Independence & Accountability

Professionalism & Work Ethic

Formazione

Bachelor's Degree AND 2 years of experience

Associate's degree AND 4 years of experience

High School Diploma/GED AND 6 years of experience

Descrizione del lavoro

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans- to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

• This position is focused on coreprocurement activities, including - but not limited to - reviewing and processing a high volume of purchase orders to ensure theaccurateandtimelydelivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging itemsidentifiedin various reports, and collaborating closely with internal departments andsuppliersto resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.

Additional job-related duties may be assigned by leadership as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Qualifications

Qualifications:

• Bachelor's Degree AND 2 years of experience

OR

• Associate's degree AND 4 years of experience

OR

• High School Diploma/GED AND 6 years of experience

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Excellence:Proven ability to deliver high-quality service and build strong stakeholder relationships.

Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams.

Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.

Problem Solving:Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings.

Critical Thinking:Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations.

Organizational Skills:Successful history of managing multiple tasks and priorities efficiently in fast-paced environments.

Initiative & Ownership:Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight.

Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability.

Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.

Exemption Status

Nonexempt

Compensation Detail

$32.39 - $45.91 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80 hours

Schedule Details

M-F/ 7AM-5PM CST

Weekend Schedule

As Needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.