Operations Specialist - Home Services Dispatch & Support

Sila Services, LLC; Lynchburg (VA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability保险

Paid training and professional develop

Job summary

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking an Operations Specialist to drive daily operations. You will keep technicians equipped, scheduled, and moving, ensure accurate numbers, and maintain fast, clear responses for appointment bookings, estimates, and customer concerns.

This hands-on, detail-driven role rewards organization, problem solving, and follow-through to completion while supporting a busy branch team.

Qualifications

• Comfortable working daily in ServiceTitan, Excel, and other standard business software; able to learn new tools quickly
• Able to consistently juggle multiple priorities including scheduling, inventory, purchasing, and reporting
• Doesn’t wait to be told; spots what needs to happen and gets moving
• Drives issues to full resolution rather than a partial fix or hand-off
• Clear, professional and calm on the phone with customers, including in difficult conversations
• In the home services trades (HVAC, plumbing, electrical) or a dispatch/operations support role is a plus

Responsibilities

• Schedule and dispatch technicians and install crews to maximize daily productivity
• Call customers to schedule appointments, present estimates, and follow up on past-due balances
• Address customer complaints and concerns, working toward a fair resolution
• Enter daily huddle numbers (sales, sold hours, MTD, TGLs, and HG sold)
• Calculate and enter timecards for branch payroll
• Gather parts and materials to replenish each technician’s and installer’s stock
• Gather equipment and materials for scheduled installs so install crews can “gather and go”
• Assemble install bags for customers
• Receive and check in inventory deliveries at the warehouse; restock parts and consignment inventor
• Complete monthly consignment inventory counts
• Process and return warranty parts
• Place and enter purchase orders for stock, consignment, and job‑specific material needs
• Receive purchase orders when technicians submit pick tickets
• Make credit card purchases for material and equipment, and complete related expense reports
• Register equipment/units following installation and payment
• Handle outgoing mail and shipments via USPS/FedEx; serve as the branch’s FedEx contact
• Answer geothermal system questions for customers and sales staff
• Serve as Fleet Coordinator for the Lynchburg branch
• Review and report vehicle status and needs to management
• Support the Operations Manager in interviewing candidates for open branch positions

Skills

ServiceTitan

Excel

Multi-tasking

Customer communication

Problem solving

Tools

ServiceTitan

Excel

Job description

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking an Operations Specialist to drive daily operations. You will keep technicians equipped, scheduled, and moving, ensure accurate numbers, and maintain fast, clear responses for appointment bookings, estimates, and customer concerns.

This hands-on, detail-driven role rewards organization, problem solving, and follow-through to completion while supporting a busy branch team.