Operations Specialist: Fast-Paced Workflow & Underwriting

Gilleyinsurance; Crestwood (KY); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k) matching

Free food & snacks

Training & development

Job summary

State Farm Agent Team Member in Crestwood, KY, seeks an Operations Manager to oversee behind-the-scenes service activities, support office workflow, and resolve underwriting questions. The role emphasizes timely, accurate task delegation and strong teamwork.

The ideal candidate thrives in fast-paced environments, maintaining high attention to detail while handling high-pressure situations with efficiency. Collaboration with underwriting, customer service, claims, operations, and sales teams is

Qualifications

• Proven experience in operations support, underwriting support, or a similar role.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.
• Proficiency with Microsoft Office, Google Workspace, and workflow tools.

Responsibilities

• Oversee and coordinate behind-the-scenes operational service activities to support daily business needs.
• Maintain and optimize office workflow to ensure tasks move efficiently through proper channels.
• Address underwriting questions by researching requirements and providing accurate support.
• Prioritize incoming requests and rapidly delegate tasks based on urgency, complexity, and deadlines.
• Monitor progress and ensure follow-through on delegated tasks.
• Apply critical thinking to troubleshoot issues and improve processes.
• Follow and improve standardized processes to ensure consistency and quality.
• Maintain high attention to detail in documentation and data handling.
• Collaborate with underwriting, customer service, claims, operations, and sales teams.
• Assist with process documentation, reporting, and workflow improvements as needed.

Skills

Operations support

Underwriting support

Organization

Communication

Office tools

Tools

Microsoft Office

Google Workspace

Ticketing tools

Job description

State Farm Agent Team Member in Crestwood, KY, seeks an Operations Manager to oversee behind-the-scenes service activities, support office workflow, and resolve underwriting questions. The role emphasizes timely, accurate task delegation and strong teamwork.

The ideal candidate thrives in fast-paced environments, maintaining high attention to detail while handling high-pressure situations with efficiency. Collaboration with underwriting, customer service, claims, operations, and sales teams is