Operations Manager - State Farm Agent Team Member

Gilleyinsurance; Crestwood (KY); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k) matching

Free food & snacks

Training & development

Job summary

State Farm Agent Team Member in Crestwood, KY, seeks an Operations Manager to oversee behind-the-scenes service activities, support office workflow, and resolve underwriting questions. The role emphasizes timely, accurate task delegation and strong teamwork.

The ideal candidate thrives in fast-paced environments, maintaining high attention to detail while handling high-pressure situations with efficiency. Collaboration with underwriting, customer service, claims, operations, and sales teams is

Qualifications

• Proven experience in operations support, underwriting support, or a similar role.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.
• Proficiency with Microsoft Office, Google Workspace, and workflow tools.

Responsibilities

• Oversee and coordinate behind-the-scenes operational service activities to support daily business needs.
• Maintain and optimize office workflow to ensure tasks move efficiently through proper channels.
• Address underwriting questions by researching requirements and providing accurate support.
• Prioritize incoming requests and rapidly delegate tasks based on urgency, complexity, and deadlines.
• Monitor progress and ensure follow-through on delegated tasks.
• Apply critical thinking to troubleshoot issues and improve processes.
• Follow and improve standardized processes to ensure consistency and quality.
• Maintain high attention to detail in documentation and data handling.
• Collaborate with underwriting, customer service, claims, operations, and sales teams.
• Assist with process documentation, reporting, and workflow improvements as needed.

Skills

Operations support

Underwriting support

Organization

Communication

Office tools

Tools

Microsoft Office

Google Workspace

Ticketing tools

Job description

Operations Manager - State Farm Agent Team Member

Full Time in Crestwood - KY

6427 W. Highway 146, Ste. 1, Crestwood, KY 40014

Benefits

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Free food & snacks
• Training & development

Job Summary

The Operations Specialist manages behind‑the‑scenes service activities to ensure smooth operations and strong service outcomes. This role supports office workflow, handles underwriting‑related questions, and coordinates task delegation to ensure timely completion. The ideal candidate thrives in fast‑paced environments, demonstrates strong critical thinking, pays close attention to fine details, and effectively manages high‑pressure situations while maintaining accuracy and efficiency.

Responsibilities

• Oversee and coordinate behind‑the‑scenes operational service activities to support daily business needs.
• Maintain and optimize office workflow to ensure tasks move efficiently through the proper channels.
• Address underwriting questions by researching, interpreting requirements, and providing accurate support to internal and/or external stakeholders.
• Prioritize incoming requests and rapidly delegate task assignments based on urgency, complexity, and deadlines.
• Monitor ongoing work progress and ensure follow‑through on delegated tasks.
• Apply critical thinking to troubleshoot issues, identify gaps in processes, and propose improvements.
• Follow and improve standardized processes to ensure consistency, compliance, and quality outcomes.
• Maintain high attention to detail in documentation, data handling, and communication.
• Collaborate with relevant teams (e.g., underwriting, customer service, claims, operations, sales) to ensure coordinated execution.
• Assist with process documentation, reporting, and workflow improvements as needed.

Qualifications

• Proven experience in operations support, underwriting support, or a similar role.
• Strong organizational skills with the ability to prioritize effectively and manage multiple tasks simultaneously.
• Excellent communication skills (verbal and written).
• Strong critical thinking and problem‑solving abilities.
• Proficiency with office tools and systems (e.g., Microsoft Office/Google Workspace, ticketing or workflow tools).

Compensation: $20.00 - $28.00 per hour