Insurance Customer Service Specialist

State Farm Agent; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

State Farm Agent in Lexington, KY is hiring a full-time Customer Service Representative to support the local office. The role involves answering questions, explaining policy details, and assisting with billing, claims, and coverage changes, both over the phone and in person.

You will document interactions in agency systems, schedule appointments, and help maintain a high standard of service and customer retention through accurate communication and solution-oriented support.

Qualifications

• Must have customer-facing experience and strong service orientation.
• Excellent verbal and written communication to explain policy details clearly.
• Ability to document interactions accurately and follow up on requests.
• Willingness to pursue state insurance licenses if required.
• Office-based role requiring use of phones and computers.

Responsibilities

• Handle customer inquiries by phone and in person.
• Explain policy details and billing options to customers.
• Assist with claims, coverage changes, and scheduling appointments.
• Document interactions in agency systems and ensure timely resolution.
• Contribute to a positive, professional office atmosphere focused on customer retention.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Organizational skills

Phone support

Office environment

Education

High school diploma or equivalent

Tools

Agency management systems

Job description

State Farm Agent in Lexington, KY is hiring a full-time Customer Service Representative to support the local office. The role involves answering questions, explaining policy details, and assisting with billing, claims, and coverage changes, both over the phone and in person.

You will document interactions in agency systems, schedule appointments, and help maintain a high standard of service and customer retention through accurate communication and solution-oriented support.