Operations Specialist (Dual Credit)

The University of New Mexico; Gallup (NM); Hybrid; USD 39,000 - 57,000; Full time

Job summary

The University of New Mexico – Gallup Branch is seeking an Operations Specialist to lead and grow dual-credit and concurrent enrollment programs. You will coordinate with K-12 partners, manage data, and ensure compliant, smooth program operations for students and families.

The role requires strong relationship-building, policy understanding, and program administration skills across campus and external partners. Regular in-person work at the Gallup campus is expected.

Qualifications

• High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Responsibilities

• Oversee daily dual-credit and concurrent enrollment programs.
• Monitor program performance and implement process improvements.
• Coordinate course scheduling, instructor credentialing, and approvals with academic departments.
• Serve as the primary contact for internal stakeholders on dual-credit operations.
• Prepare reports and presentations on program status for leadership and governance bodies.

Skills

Relationship building

Program administration

Education policy

Data management

Reporting

Education

Bachelor’s degree

High school diploma or GED

Job description

Operations Specialist

Requisition ID: req37925

Working Title: Operations Specialist (Dual Credit)

Position Grade: 11

Position Summary

PLEASE NOTE: This position is for the UNM GallupBranch, located in Gallup, NM, approximately 138 miles west of Albuquerque,NM.

The Universityof New Mexico has established branch colleges to serve the citizens of NewMexico and to provide the highest quality of education for students pursuingpost-secondary education at different locations throughout the state. Branchcolleges respond specifically to the unique needs and multiculturalbackgrounds of their respective communities by offering community educationprograms, career education including certificate and associate degreeprograms, and transfer programs that prepare students for upper divisionentry into colleges and universities.

The University of New Mexico-Gallupis seeking a dedicated and detail-oriented Operations Specialist/Dual Credit Coordinator to lead and grow our dual-credit and concurrent enrollmentprograms. This role serves as the central point of coordination between theinstitution and K-12 partners, ensuring that dual-credit offerings arecompliant, well-administered, and provide a seamless experience for students,families, and school partners. The ideal candidate combines strongrelationship-building skills with a solid understanding of education policy,data management, and program administration.

Key Responsibilities

Program Oversight

• Provide day-to-day oversight andadministration of the institution's dual-credit and concurrentenrollment programs.
• Monitor program performance,identify areas for improvement, and implement process enhancements.
• Coordinate course scheduling,instructor credentialing, and course approval processes in partnershipwith academic departments.
• Serve as the primary point ofcontact for internal stakeholders regarding dual-credit programoperations.
• Prepare reports andpresentations on program status for institutional leadership andgoverning bodies.

K-12 Partner Liaison

• Build and maintain strongworking relationships with K-12 district administrators, counselors, andinstructors.
• Serve as the main liaisonbetween the institution and partner high schools, addressing questionsand resolving issues as they arise.
• Facilitate regular communicationand meetings with school partners to align program expectations,calendars, and updates.
• Represent the institution atK-12 partner events, counselor meetings, and community outreachactivities.

Operating Agreements & Compliance

• Develop, negotiate, and maintaindual-credit operating/articulation agreements with K-12 partners.
• Ensure agreements align withapplicable state statutes, administrative regulations, accreditationstandards, and institutional policy.
• Monitor changes in relevant lawsand regulations and proactively update agreements and procedures tomaintain compliance.
• Collaborate with academicaffairs, appropriate university administrative offices, and districtpartners to review and renew agreements on a regular cycle.

Admissions & Onboarding

• Design and continuously improveadmissions processes specific to dual-credit students, ensuring clarityand ease of use for students, families, and school counselors.
• Develop onboarding materials andexperiences (orientations, guides, welcome communications) to helpstudents and parents understand expectations, responsibilities, andresources.
• Coordinate application,placement testing, registration, and enrollment verification processeswith admissions and registrar offices.
• Provide training and support tohigh school counselors on institutional admissions requirements andprocedures.

Data Collection & Outcomes Tracking

• Collect, maintain, and analyzedata related to dual-credit enrollment, course completion, grades, andstudent outcomes.
• Track longitudinal outcomes such as persistence, GPA, and degree/credential completion for formerdual-credit students.
• Prepare data reports forinternal decision-making, state reporting requirements, andaccreditation or grant purposes.
• Identify trends and opportunitiesfor program improvement based on outcome data.

See the Position Description for additional information.

Minimum Qualifications

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Bachelor’s degree
• Experience inhigher education, K-12 partnerships, or student success initiatives
• Ability tocollaborate across campus and with external partners
• Experiencedesigning advising, student success, or access-focused programs
• Strongorganizational, communication, and relationship-building skills
• Commitment to expanding access and supporting studentswho face barriers to higher education

Campus

Gallup

Department

Gallup Branch

Employment Type

Staff

Staff Type

Regular - Full-Time

Status

Exempt

Pay

Monthly: $3,481.07 - $5,148.00

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

9/23/2026

Eligible for Remote Work

No

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

University of New Mexico Diversity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.