Operations Specialist: Customer & Supplier Success

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous benefit package available.

Job summary

Direct Supply, Inc. in Milwaukee, WI is seeking an Operations Specialist to act as the liaison between customers and suppliers, resolving pre- and post-sale issues such as cancellations, replacements, and backorders.

You will collaborate with internal teams and vendors to fulfill orders, enforce contracts, and meet performance goals while delivering outstanding service. This role emphasizes data-driven problem solving and proactive supplier relationships in healthcare technology.

Qualifications

• Experience in customer service or support roles.
• Ability to analyze data to identify trends and root causes.
• Familiarity with supplier contracts and performance metrics.

Responsibilities

• Interact with customers by phone and email to understand needs and resolve issues.
• Research problems and collaborate with internal/external teams to implement solutions.
• Manage fulfillment and post-order service for assigned suppliers.
• Act as liaison between customers and suppliers to ensure processes align with service commitments.
• Deliver exceptional customer service and timely issue resolution.
• Lead quality improvement initiatives to minimize service concerns.
• Collaborate with suppliers to enforce contracts and meet performance expectations.

Skills

Customer value

Effective communication

Ambiguity handling

Problem solving

Education

Bachelor’s degree in Operations, Supply Chain, or Business

Job description

Direct Supply, Inc. in Milwaukee, WI is seeking an Operations Specialist to act as the liaison between customers and suppliers, resolving pre- and post-sale issues such as cancellations, replacements, and backorders.

You will collaborate with internal teams and vendors to fulfill orders, enforce contracts, and meet performance goals while delivering outstanding service. This role emphasizes data-driven problem solving and proactive supplier relationships in healthcare technology.