Operations Specialist

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous benefit package available.

Job summary

Direct Supply, Inc. in Milwaukee, WI is seeking an Operations Specialist to act as the liaison between customers and suppliers, resolving pre- and post-sale issues such as cancellations, replacements, and backorders.

You will collaborate with internal teams and vendors to fulfill orders, enforce contracts, and meet performance goals while delivering outstanding service. This role emphasizes data-driven problem solving and proactive supplier relationships in healthcare technology.

Qualifications

• Experience in customer service or support roles.
• Ability to analyze data to identify trends and root causes.
• Familiarity with supplier contracts and performance metrics.

Responsibilities

• Interact with customers by phone and email to understand needs and resolve issues.
• Research problems and collaborate with internal/external teams to implement solutions.
• Manage fulfillment and post-order service for assigned suppliers.
• Act as liaison between customers and suppliers to ensure processes align with service commitments.
• Deliver exceptional customer service and timely issue resolution.
• Lead quality improvement initiatives to minimize service concerns.
• Collaborate with suppliers to enforce contracts and meet performance expectations.

Skills

Customer value

Effective communication

Ambiguity handling

Problem solving

Education

Bachelor’s degree in Operations, Supply Chain, or Business

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Operations Specialist role, you’ll use your skills and experience as a liaison between our customers and suppliers to resolve issues and concerns that occur either pre- or post-sale. You’ll talk with customers to understand their situation/need such as cancellations, replacements and backordered items, then work with vendors and internal teams to resolve those issues. Additionally, you’ll identify trends and work directly with suppliers to enforce contracts and meet supplier performance goals.

Skills Needed

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively. Superior organizational and time management skills with ability to prioritize and meet deadlines and resolve problems.
• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

What You’ll Do and Impact

• Interact with customers over the phone and email to understand their needs.
• Research issues, then collaborate closely with internal and external resources to determine and implement solutions.
• Manage the fulfillment and post-order service for an assigned group of suppliers.
• Act as a liaison between our customers and suppliers to ensure processes align with our commitment to outstanding service.
• Provide exceptional customer service to both internal and external customers, emphasizing quality and timely resolution.
• Initiate quality improvement strategies and projects to minimize customer service concerns.
• Collaborate with suppliers to enforce contracts and meet performance expectations.
• Develop and maintain product understanding and expertise for assigned suppliers.
• Utilize data to identify trends in supplier performance and service interruptions.
• Stay current with new technologies as our organization transforms.

Experience

Demonstrated success in previous customer service experience

Additional Items of Interest

Bachelor’s degree in Operations, Supply Chain, or Business

Job to be performed in the location listed.

Benefits

• Generous benefit package available.

About Direct Supply

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.

Ready to make a difference?