Operations Specialist - Cardiology

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Phoenix, AZ, is seeking an Operations Specialist for our Cardiology department. This role oversees vein clinic operations, coordinates schedules, rooms patients promptly, and supports providers with exams and in‑office procedures.

You will document vital signs in the EMR, obtain authorizations, manage supplies, and ensure HIPAA compliance while delivering compassionate, high‑quality patient care. Join our team.

Qualifications

• Medical assisting diploma and at least 3 years’ MA experience.
• Experience with EMR, scheduling software, and insurance knowledge.
• Excellent verbal and written communication and customer service skills.
• Ability to prioritize and delegate tasks in a high-paced environment.
• Knowledge of HIPAA and secure PHI handling.

Responsibilities

• Coordinate vein clinic schedules and room patients in a timely manner.
• Record vital signs, symptoms and images in EMR accurately.
• Assist providers with exams and minor in-office procedures.
• Prepare exam rooms, obtain consents and post-care instructions; manage authorizations.
• Maintain equipment cleanliness and OSHA compliance; manage supplies and inventory.
• Schedule follow-up appointments and communicate test results and instructions to patients.

Skills

Verbal and written communication

Interpersonal skills

Prioritization and delegation

HIPAA knowledge

Microsoft Office proficiency

Education

Medical Assisting diploma

Tools

EMR system

Scheduling software

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground‑breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Operations Specialist for our Cardiology department. This position is responsible for the overall supervision of the vein clinic operations. Ensures that patients receive excellent customer service. The Operations Specialist is an exemplary model, for both staff and patients; for professionalism, respect, customer service and compassion.

Responsibilities

• Manages the Vein clinic by coordinating schedules, ensuring that leg/vein patients are roomed in a timely manner, and any concerns are resolved professionally and in accordance with IMS policy and procedure.
• Prepares patient for exam and procedures by taking and recording vital signs, symptoms and images, sterile prep and other necessary measurements; documents in electronic medical record (EMR) accurately and efficiently.
• Assists providers with exams and minor in office procedures.
• Performs a variety of office‑based duties related to patient care under the supervision of a clinician, including but not limited to coordinating scheduling, obtaining Authorizations, ordering/inventory of supplies, clean and maintain procedure rooms, obtain images, obtain consent forms, prep for procedure (patient and exam room, pre and post instructions, and other procedures as needed).
• May administer medications in accordance with established policies and procedures or as directed.
• Uses universal sterile techniques and personal protective equipment as needed at all times to ensure compliance with OSHA regulations.
• Responsible for communicating test results, patient instruction regarding pre and post care to patient.
• Acts as a resource to clinical and non‑clinical staff in order to provide optimal patient care.
• Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X‑Rays, hospital records and any previous care pertaining to each patient visit.
• Schedules follow up appointments with patients.
• Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas.
• Disinfects equipment and instruments using appropriate solutions following sterilization procedures.
• Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances.
• Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
• Orders supplies and stocks patient care areas and monitors inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking.

Job Requirement/Education

• High school diploma or equivalent
• Medical Assisting diploma from an accredited college or university required
• At least 3 years’ experience as a Medical Assistant
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high‑paced and at times stressful environment
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suites or related software
• Requires exceptional interpersonal and communication skills, ability to interact with people from different background and cultures
• Requires the ability to manage multiple changing priorities in an effective and organized fashion
• Must have knowledge of and always follow HIPA guidelines and secure Protected Health Information
• The ability to work in a constant state of alertness and safe manner

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco‑free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.