Operations Specialist, AI-Enabled CE & Training Programs

City University of New York; New York (NY); Hybrid; USD 90,000 - 94,000; Full time

Job summary

City University of New York (Lehman College) seeks an Administrative Specialist for the Continuing Education unit. The role leads CE operations, supervises staff, and optimizes workflows with AI-enabled tools to support 4,000+ students annually.

The position reports to the Director of Continuing Education and requires a Bachelor’s degree with four years of related experience, in a hybrid environment, with strong Excel/Workday/Slate skills and supervisory capabilities.

Qualifications

• Bachelor's degree and four years of related experience required.
• Preferred supervisory experience and program administration skills.
• Experience coordinating operational workflows across multiple programs and stakeholders.
• Experience monitoring performance metrics and improving procedures.
• Strong proficiency with Excel, Teams, and Word.
• Familiarity with enterprise platforms (Xendirect, Workday, Slate).
• Experience using AI productivity tools like Microsoft Copilot.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work in a hybrid work environment.

Responsibilities

• Oversee day-to-day CE department operations to ensure efficiency and service quality.
• Coordinate program logistics, scheduling, enrollment, and timelines across CE offerings.
• Collaborate with CE leadership, staff, instructors, and partners to support delivery.
• Design and maintain operational workflows, procedures, service standards, and AI-enabled processes.
• Support scalability to accommodate growth and new initiatives.
• Supervise, train, and evaluate front-line CE staff; assign workloads.
• Own and administer CE systems including student info, registration, and automation tools.
• Monitor performance, identify risks, and suggest improvements.
• Ensure data accuracy and compliance in operations, enrollment, and finances.
• Perform other duties as assigned.

Skills

Supervisory experience

Workflow coordination

High-volume operations management

Operational performance metrics

Deadline-driven environment

Hybrid work adaptability

Education

Bachelor's degree

Four years related experience

Tools

Xendirect

Workday

Slate

Microsoft Copilot

Microsoft Excel

Microsoft Teams

Microsoft Word

Job description

City University of New York (Lehman College) seeks an Administrative Specialist for the Continuing Education unit. The role leads CE operations, supervises staff, and optimizes workflows with AI-enabled tools to support 4,000+ students annually.

The position reports to the Director of Continuing Education and requires a Bachelor’s degree with four years of related experience, in a hybrid environment, with strong Excel/Workday/Slate skills and supervisory capabilities.