Operations Specialist / Administrative Assistant

Aveanna Healthcare; Hamilton Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Operations Specialist / Administrative Assistant to enhance office operations and customer satisfaction. In this dynamic role, you will be the key point of contact, ensuring smooth communication with patients and caregivers. Your expertise in managing documentation, supporting clinical teams, and coordinating logistics will be crucial in fostering a positive environment. If you thrive in a fast-paced setting and possess strong organizational and communication skills, this opportunity offers a chance to make a significant impact in a rewarding field.

Qualifications

• Two years of general office experience required.
• Proficient in Microsoft Office and typing skills.

Responsibilities

• Act as a point of contact for inquiries and provide exceptional service.
• Coordinate day-to-day office operations and manage documentation.
• Support onboarding, offboarding, and record-keeping.

Skills

Customer Service

Microsoft Office

Typing Skills

Attention to Detail

Time Management

Problem-Solving

Communication Skills

Education

High School Diploma or GED

Tools

myUnity

Microsoft Excel

Job description

Operations Specialist / Administrative Assistant

Join to apply for the Operations Specialist / Administrative Assistant role at Aveanna Healthcare.

Position Overview

As an Operations Specialist, you will be an integral part of the team, contributing to the seamless functioning of various office operations. This multifaceted role requires a versatile professional with expertise in customer service, personnel, and operations support. The successful Operations Specialist will excel in a dynamic environment, demonstrating the ability to handle diverse tasks efficiently.

Essential Job Functions

1. Act as a point of contact for inquiries, providing exceptional service and fostering positive relationships with patients, caregivers, colleagues, and external stakeholders.
2. Collaborate with teams to enhance overall customer satisfaction and experience.
3. Physician signature management:

• Track and obtain signed plans of care (POCs) from medical personnel.
• Manage physician order tracking in myUnity.
• Support clinical team in assembling initial POC packets and submitting for signatures.
• Assemble and submit re-certification POC packets with required paperwork and obtain physician approval.

Location Support:

• Coordinate day-to-day office operations.
• Manage documentation and records.
• Coordinate logistics for meetings and office functions.
• Oversee office supplies, equipment, and facilities.
• Assist with incoming calls and mail distribution.
• Process invoices as per guidelines.

Employee Relations Activities:

• Support onboarding, offboarding, and record-keeping.
• Coordinate fingerprinting and recruiting activities.
• Maintain caregiver credentials and prepare reports.
• Serve as backup for payroll processes.

Requirements

• High school diploma or GED
• Two years of general office experience
• Proficient typing and Microsoft Office skills

Preferences

• Experience in private duty, home care, or healthcare
• Advanced Excel skills

Other Skills / Abilities

• Maintain confidentiality and professional boundaries.
• Remain calm under stress.
• Attention to detail, time management, problem-solving, organization, and communication skills.

Physical Requirements

• Ability to speak, read, write, and understand English.
• Occasional lifting up to 25 pounds.
• Prolonged sitting, walking, standing, and other physical activities.

Environment

• Office environment with occasional field visits.
• Ability to function in various environments, potentially exposed to allergens.

Other Duties

This description is not exhaustive; duties may change as needed.

Vaccine Requirement

Compliance with health-related requirements, including vaccinations, as mandated for Medicare/Medicaid providers.