Operations Specialist

Swooped; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability insurance

FSA/HSA

Job summary

Swooped is seeking a fully remote Operations Specialist in the United States to manage end-to-end coordination and reporting for partner accounts. You will ensure data integrity, onboarding, and cross-team communication, acting as the central point of accountability for operational workflows.

Ideal candidates bring 3+ years of experience, strong analytics, Excel/Sheets proficiency, and a proactive mindset. This full-time role offers remote work with EST-friendly hours and comprehensive benefits.

Qualifications

• 3+ years of professional work experience.
• Strong analytical and technical skills with proficiency in G Suite, Google Sheets or Microsoft Excel, and business intelligence tools.
• Demonstrated experience interpreting data with the ability to recommend performance or process improvements.
• Strong organizational skills with high attention to detail and accountability for deliverables.
• Proven ability to manage multiple priorities with minimal supervision.
• Strong collaboration skills with the ability to work autonomously and cross-functionally.
• Excellent written and verbal communication skills.
• Professional experience working in a fast-paced, dynamic, or startup environment.
• Proactive and solutions-oriented mindset dedicated to continuous improvement.

Responsibilities

• Manage the end-to-end coordination and reporting process for partner accounts, overseeing data integrity, system onboarding, and communication across teams.
• Serve as a central point of accountability to ensure client onboarding, operational workflows, and reporting run smoothly and meet established quality standards.
• Evaluate data using sound judgment to recommend process enhancements and identify workflow streamlining opportunities.
• Work within proprietary platform systems to onboard new clients, assess operational readiness, and ensure deliverables meet performance criteria.
• Contribute to cross-functional projects and initiatives designed to improve organizational efficiency and scalability.
• Manage workloads autonomously, balancing core execution with ongoing process improvements.

Skills

Analytical skills

Excel/Sheets

BI tools

Data interpretation

Organization

Multitasking

Collaboration

Communication

Startup experience

Google Sheets

Education

Bachelor's degree in Business, Economics, or related field

Job description

The organization is seeking a full-time Operations Specialist based remotely in the United States to manage end-to-end coordination and reporting processes for partner accounts. In this role, you will oversee data integrity, system onboarding, and inter-team communications, serving as the central point of accountability for operational workflows, client onboarding, and reporting.

Key Responsibilities

• Manage the end-to-end coordination and reporting process for partner accounts, overseeing data integrity, system onboarding, and communication across teams.
• Serve as a central point of accountability to ensure client onboarding, operational workflows, and reporting run smoothly and meet established quality standards.
• Evaluate data using sound judgment to recommend process enhancements and identify workflow streamlining opportunities.
• Work within proprietary platform systems to onboard new clients, assess operational readiness, and ensure deliverables meet performance criteria.
• Contribute to cross-functional projects and initiatives designed to improve organizational efficiency and scalability.
• Manage workloads autonomously, balancing core execution with ongoing process improvements.

Required Qualifications

• 3+ years of professional work experience.
• Strong analytical and technical skills with proficiency in G Suite, Google Sheets or Microsoft Excel, and business intelligence tools.
• Demonstrated experience interpreting data with the ability to recommend performance or process improvements.
• Strong organizational skills with high attention to detail and accountability for deliverables.
• Proven ability to manage multiple priorities with minimal supervision.
• Strong collaboration skills with the ability to work autonomously and cross-functionally.
• Excellent written and verbal communication skills.
• Professional experience working in a fast-paced, dynamic, or startup environment.
• Proactive and solutions-oriented mindset dedicated to continuous improvement.

Preferred Qualifications

• Bachelor's degree in Business, Economics, or a related field.
• Ability to work East Coast business hours (8:00 AM - 5:00 PM EST).

Compensation and Benefits

• Base salary: $60,000 - $65,000 per year.
• Health, dental, vision, and long-term disability insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Paid time off.
• Paid parental leave.
• Remote work environment with flexible scheduling options.

Employment Conditions

• Candidates must be legally authorized to work in the United States.
• Any offer of employment is conditioned on the successful completion of a background investigation, credit check, and drug test.
• The organization is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.