Operations Specialist

Swooped; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Long-term disability insurance

Flexible spending account (FSA)

Health savings account (HSA)

Paid time off

Paid parental leave

Remote work environment with flexible?

Job summary

Swooped is seeking a full-time Operations Specialist, remotely based in the United States, to oversee end-to-end coordination and reporting for partner accounts. You will ensure data integrity, drive onboarding, and coordinate across teams to maintain quality standards.

The role emphasizes process improvement, autonomy, and collaboration in a fast-paced environment. Competitive salary and comprehensive benefits are offered.

Qualifications

• 3+ years of professional work experience.
• Strong analytical and technical skills with proficiency in G Suite, Google Sheets or Microsoft Excel, and business intelligence tools.
• Experience interpreting data and recommending performance or process improvements.
• Strong organizational skills with high attention to detail and accountability for deliverables.
• Proven ability to manage multiple priorities with minimal supervision.
• Strong collaboration skills with the ability to work autonomously and cross-functionally.
• Excellent written and verbal communication.
• Professional experience working in a fast-paced, dynamic, or startup environment.
• Proactive and solutions-oriented mindset dedicated to continuous improvement.

Responsibilities

• Manage end-to-end coordination and reporting for partner accounts.
• Oversee data integrity, system onboarding, and communication across teams.
• Serve as central point of accountability for onboarding and reporting.
• Evaluate data to recommend process improvements.
• Onboard new clients within proprietary platform systems.
• Contribute to cross-functional projects to improve efficiency.
• Balance workloads with ongoing process improvements.

Skills

Analytical skills

Excel/Sheets

BI tools

Data interpretation

Organizational skills

Prioritization

Communication

Cross-functional

Startup experience

Problem solving

Education

Bachelor's degree

Tools

G Suite

Google Sheets

Microsoft Excel

BI tools

Job description

The organization is seeking a full-time Operations Specialist based remotely in the United States to manage end-to-end coordination and reporting processes for partner accounts. In this role, you will oversee data integrity, system onboarding, and inter-team communications, serving as the central point of accountability for operational workflows, client onboarding, and reporting.

Key Responsibilities

• Manage the end-to-end coordination and reporting process for partner accounts, overseeing data integrity, system onboarding, and communication across teams.
• Serve as a central point of accountability to ensure client onboarding, operational workflows, and reporting run smoothly and meet established quality standards.
• Evaluate data using sound judgment to recommend process enhancements and identify workflow streamlining opportunities.
• Work within proprietary platform systems to onboard new clients, assess operational readiness, and ensure deliverables meet performance criteria.
• Contribute to cross-functional projects and initiatives designed to improve organizational efficiency and scalability.
• Manage workloads autonomously, balancing core execution with ongoing process improvements.

Required Qualifications

• 3+ years of professional work experience.
• Strong analytical and technical skills with proficiency in G Suite, Google Sheets or Microsoft Excel, and business intelligence tools.
• Demonstrated experience interpreting data with the ability to recommend performance or process improvements.
• Strong organizational skills with high attention to detail and accountability for deliverables.
• Proven ability to manage multiple priorities with minimal supervision.
• Strong collaboration skills with the ability to work autonomously and cross-functionally.
• Excellent written and verbal communication skills.
• Professional experience working in a fast-paced, dynamic, or startup environment.
• Proactive and solutions-oriented mindset dedicated to continuous improvement.

Preferred Qualifications

• Bachelor's degree in Business, Economics, or a related field.
• Ability to work East Coast business hours (8:00 AM – 5:00 PM EST).

Compensation and Benefits

• Base salary: $60,000 - $65,000 per year.
• Health, dental, vision, and long-term disability insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Paid time off.
• Paid parental leave.
• Remote work environment with flexible scheduling options.

Employment Conditions

• Candidates must be legally authorized to work in the United States.
• Any offer of employment is conditioned on the successful completion of a background investigation, credit check, and drug test.
• The organization is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.