Operations Specialist

Lowe Law Group; Ogden, Northern (UT, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Structured onboarding

Growth opportunities

Team environment

Exposure across departments

Job summary

Lowe Law Group in Ogden, Utah is seeking an Operations Specialist to ensure smooth daily operations. The role covers front desk and phone support, audits, mail processing, and cross-team coordination.

Ideal candidates bring strong organizational skills, attention to detail, and experience in a professional office. Growth opportunities exist within a full-time on-site role and a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Office/administrative experience preferred.
• Professional office environment experience beneficial.

Responsibilities

• Answer and transfer incoming calls professionally.
• Assist walk-in clients, staff, and new hires at the front desk.
• Open, scan, label, and distribute physical mail and faxes accurately.
• Ensure documents are routed to the appropriate teams promptly.
• Perform daily audits to support Intake and firm operations.
• Complete reception, claim opening, ACA, and duplication requests for Pre-Litigation and Litigation teams.
• Monitor inactive cases and notify Medicaid accurately and timely when required.
• Support firmwide operational requests and special projects.
• Identify issues or concerns and escalate to minimize firm risk.

Skills

Front Desk Experience

Administrative Experience

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Airtable

Adobe

Office software

Job description

Location: Ogden, Utah (On-Site)
Schedule: Monday–Friday | Full-Time
Pay Range: $16.00–$18.00/hour (growth potential up to $23.00/hour)

About Lowe Law Group

Lowe Law Group is a rapidly growing personal injury law firm dedicated to making lives better — for our clients and our team. We pride ourselves on professionalism, accountability, and teamwork, and we’re looking for individuals who take ownership of their work and care deeply about doing things the right way.

Position Overview

The Operations Specialist plays a vital role in keeping the firm running smoothly day to day. This position supports multiple departments by handling audits, firmwide requests, front desk and phone coverage, mail processing, and operational tasks that require accuracy, reliability, and sound judgment.

This role is ideal for someone who enjoys variety, takes pride in organization and follow-through, and understands how small details can have a big impact across an organization.

What You’ll Do

Front Desk & Phone Support

• Answer and transfer incoming calls professionally
• Assist walk-in clients, staff, and new hires at the front desk
• Open, scan, label, and distribute physical mail and faxes accurately
• Ensure documents are routed to the appropriate teams promptly

Operational Support & Audits

• Perform daily audits to support Intake and firm operations
• Complete reception, claim opening, ACA, and duplication requests for Pre-Litigation and Litigation teams
• Monitor inactive cases and notify Medicaid accurately and timely when required

Firmwide Support

• Support firmwide operational requests and special projects
• Identify issues or concerns and escalation appropriately to minimize firm risk

What We’re Looking For

• Strong attention to detail and accuracy
• Excellent time management and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Professional communication skills
• Willingness to support different teams based on daily needs
• Comfort using digital tools such as Airtable, Adobe, and office software
• Sound judgment and willingness to escalation concerns when needed

Qualifications

Required

• High school diploma or equivalent
• Prior office or administrative experience
• Experience working in a professional office environment

Preferred

• Experience in a legal or professional services setting
• Familiarity with workflow tracking, audits, or case management systems
• Experience supporting multiple teams or departments

Why Join Lowe Law Group

• Stable, full-time role with growth potential
• Clear expectations and structured onboarding (30/60/90 plan)
• Supportive team environment with high standards
• Opportunity to gain exposure across multiple departments
• Competitive pay with performance-based growth opportunities