Operations Specialist

SwiftX; Goodyear (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

Up to 70% Medical insurance, 100% Dent

Job summary

SwiftX is seeking an Operations Specialist in Goodyear, AZ to analyze operational performance, support delivery workflow execution, and contribute to efficiency and cost-optimization decisions. The role involves collaborating with dispatch, warehouse, and customer service teams to improve service quality while supporting strategic initiatives.

The company supports equal opportunity employment and provides rotational training through on-the-job supervision to develop broader operational skills.

Qualifications

• Bachelor's degree in Operations/Organizational Management or a related field with relevant operational coursework.

Responsibilities

• Performance Analysis & Reporting: Collect and analyze last-mile delivery data to monitor KPIs, identify trends, and deliver data-driven reports for management decision-making.
• Process Optimization: Evaluate workflows across pickup, sorting, dispatch, and delivery to recommend cost-saving process improvements and standardize regional procedures.
• Logistics & Resource Planning: Oversee daily route assignments, resource allocation, and scheduling to meet fluctuating demand and maintain continuity during peak periods.
• Cost Control: Analyze logistics expenses—including transportation and labor—to identify cost-reduction opportunities and assist with budget planning.
• Cross-Functional Collaboration: Partner with dispatch, warehouse, and customer service teams to resolve bottlenecks, align workflows, and execute logistics projects.
• Industry Benchmarking: Research industry standards and benchmark internal performance to identify strategic efficiency improvements

Skills

Data analysis

Process improvement

Logistics planning

Budgeting/Cost control

Cross-functional collaboration

Education

Bachelor's degree in Operations/Management

Job description

• Performance Analysis & Reporting: Collect and analyze last-mile delivery data to monitor KPIs, identify trends, and deliver data-driven reports for management decision-making
• Process Optimization: Evaluate workflows across pickup, sorting, dispatch, and delivery to recommend cost-saving process improvements and standardize regional procedures
• Logistics & Resource Planning: Oversee daily route assignments, resource allocation, and scheduling to meet fluctuating demand and maintain continuity during peak periods
• Cost Control: Analyze logistics expenses—including transportation and labor—to identify cost-reduction opportunities and assist with budget planning
• Cross-Functional Collaboration: Partner with dispatch, warehouse, and customer service teams to resolve bottlenecks, align workflows, and execute logistics projects
• Industry Benchmarking: Research industry standards and benchmark internal performance to identify strategic efficiency improvements

Requirements

Bachelor's degree in Operations Management, Organizational Management or a related field with relevant operational coursework.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• Up to 70% Medical insurance, 100% Dental and Vision Insurance

About SwiftX, Inc.

SWIFTX Inc. is a U.S.-based express delivery and logistics company specializing in reliable, technology-driven final-mile delivery solutions for the growing e-commerce market. We support retailers, carriers, and businesses with efficient package delivery, transportation, and logistics services across major metropolitan areas.

Position Summary

SwiftX Inc. is seeking an Operations Specialist. The role focuses on analyzing operational performance, supporting strategic execution of delivery workflows, and contributing to management-level decision processes involving efficiency, cost optimization, and service quality improvement.

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach.