Operations Manager

SpeedX; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Speed Xpress Inc. in Knoxville, TN, is seeking a skilled Operations Manager to oversee and optimize logistics and last-mile delivery.

You will manage daily operations, ensure service levels, and drive efficiency and safety across fleets, warehouses, and delivery execution. Ideal candidates bring 3–5+ years in last-mile operations, leadership experience, dispatch background, and a degree in logistics or business.

Qualifications

• 3-5+ years in last-mile delivery operations
• Previous management experience
• Dispatch experience
• Bachelor's degree in Logistics, Business Administration, or a related field (preferred)
• Strong leadership and team management abilities
• Proficiency in logistics software and WMS

Responsibilities

• Oversee end-to-end last-mile delivery process and ensure timely parcel handling
• Manage fleet teams and dispatch operations for high delivery success
• Monitor SLAs and ensure compliance with timelines
• Coordinate with warehouse teams for handover and sorting
• Address delivery exceptions and delays, resolving issues promptly
• Develop and enforce SOPs and best practices
• Lead, train, and develop dispatch and delivery staff
• Collaborate with 3PLs, DSPs, and HR to hire and retain staff
• Ensure fleet compliance with safety and regulations

Skills

Leadership

Analytical Thinking

Communication

Adaptability

Customer Focus

Education

Bachelor's degree in Logistics

Business Administration

Tools

WMS

Route optimization tools

Fleet management software

Job description

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior delivery experience designed to better connect your brand to your customers. At SpeedX, we’re more than just a delivery company – we’re your partner in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for your business. We created a next-level delivery experience that’s designed to meet your needs, exceed your expectations, and future-proof your ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role

We are seeking a highly motivated and detail-oriented Operations Manager to oversee and optimize our logistics and last-mile delivery operations. This role is responsible for managing daily operations, ensuring service levels are met, improving efficiency, and driving operational excellence. The ideal candidate will have experience in logistics, fleet management, warehouse operations, and delivery execution.

Key Responsibilities

1. Logistics & Delivery Operations
   • Oversee the end-to-end last-mile delivery process, ensuring timely and efficient parcel handling.
   • Manage fleet teams and dispatch operations to maintain high delivery success rates.
   • Monitor and enforce compliance with delivery timelines and service level agreements (SLAs).
   • Coordinate with warehouse teams for smooth package handover and sorting.
   • Address and resolve delivery exceptions, delays, and undeliverable packages.
2. Performance & Process Optimization
   • Analyze key operational metrics (e.g., delivery success rates, cost per package, claims).
   • Implement process improvements to increase efficiency and reduce operational costs.
   • Introduce automation and technology-driven solutions to enhance operations.
   • Develop and enforce standard operating procedures (SOPs) and best practices.
3. Team Leadership & Vendor Management
   • Lead, train, and develop dispatch, and delivery teams.
   • Manage relationships with third-party logistics providers (3PL), DSPs.
   • Collaborate with HR to hire, onboard, and retain skilled operational staff.
   • Ensure fleet teams meet performance benchmarks and compliance requirements.
4. Compliance & Safety
   • Maintain compliance with local, state, and federal logistics regulations.
   • Ensure warehouse and fleet operations adhere to safety guidelines.
   • Conduct periodic audits to check for operational risks and compliance issues.

Qualifications & Requirements

• Experience: 3-5+ years in last-mile delivery operations preferred.
• Previous management experience required.
• Dispatch experience.
• Education: Bachelor's degree in Logistics, Business Administration, or a related field (preferred but not mandatory).
• Skills: Strong leadership and team management abilities.
• Proficiency in logistics software, route optimization tools, and warehouse management systems (WMS).
• Analytical mindset with a problem-solving approach.
• Effective communication and negotiation skills.

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance