Warehouse Operations Supervisor — Bonus, PTO & 401K

SwiftX Inc.; North Carolina; Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

PTO 7 days

Sick Leave 5d

Holidays 6

401K Match

Health/Dental/Vision Insurance

Résumé du poste

SwiftX Inc. is seeking a Warehouse Supervisor to oversee day-to-day warehouse operations, including sorting, dispatch, staff management, and coordination with delivery partners to ensure on-time performance.

You will optimize sorting throughput, supervise automated equipment, manage staffing agencies, enforce safety and SOPs, control parcel flow, and prepare regular KPI reports for senior leadership. This fast-paced role requires strong leadership, teamwork, and hands-on problem solving.

Qualifications

• 1-3 years of experience in warehouse, fulfillment, or last-mile logistics operations.
• Hands-on experience with automated sorting machines (cross-belt, tilt-tray, loop sorter, etc.).
• Strong understanding of parcel logistics, last-mile delivery flow, and SLA requirements.
• Proven ability to manage large operational teams, including staffing agency workers.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in WMS, scanning systems, Excel/Sheets, and operational dashboards.
• Ability to work in a fast-paced, high-volume environment.

Responsabilités

• Lead end-to-end operations of the automated parcel sorting process.
• Ensure accurate scanning, induction, sorting, and dispatching of last-mile packages.
• Monitor sorting line throughput, accuracy rate, and downtime.
• Optimize workflows to improve capacity, speed, and cost efficiency.
• Operate and supervise automated sorting machines and related equipment.
• Coordinate preventative maintenance, troubleshooting, and repair requests.
• Work closely with equipment vendors/technicians to resolve technical issues.
• Maintain safety standards and ensure compliance with machine operation protocols.
• Forecast labor requirements and coordinate daily/weekly staffing needs.
• Manage relationships with staffing agencies, ensuring quality and performance.
• Oversee onboarding, training, scheduling, and productivity for temporary and full-time workers.
• Monitor labor KPIs including attendance, efficiency, and performance.
• Enforce warehouse safety policies, OSHA guidelines, and quality standards.
• Conduct regular safety audits, equipment checks, and compliance reviews.
• Ensure all employees follow SOPs, scanning rules, and parcel-handling standards.
• Maintain real-time visibility on parcel volume, flow, backlog, and exceptions.
• Coordinate with linehaul, dispatch, and last-mile delivery teams.
• Ensure SLAs for parcel processing and outbound dispatch are met.
• Produce daily/weekly/monthly operational reports (volume, throughput, error rate, labor cost, etc.).
• Analyze data to identify bottlenecks and drive operational improvements.
• Present performance updates to senior management.

Connaissances

Staff management

Leadership

WMS

Excel/Sheets

Outils

WMS

Excel

Description du poste

SwiftX Inc. is seeking a Warehouse Supervisor to oversee day-to-day warehouse operations, including sorting, dispatch, staff management, and coordination with delivery partners to ensure on-time performance.

You will optimize sorting throughput, supervise automated equipment, manage staffing agencies, enforce safety and SOPs, control parcel flow, and prepare regular KPI reports for senior leadership. This fast-paced role requires strong leadership, teamwork, and hands-on problem solving.