Operations Specialist

JOHNSON SERVICE GROUP; Cerritos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group in Cerritos, CA seeks an Operations Specialist for banking office support, on-site, Mon-Fri 8:00 am–5:00 pm. You will perform routine transactions in line with bank policies, handle data entry, and support multiple systems.

The role emphasizes accuracy, confidentiality, and strong customer service as you coordinate work across departments, ensure timely processing, and resolve issues while maintaining security protocols.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year experience in operations at a financial institution.
• Knowledge of bank operations and regulations.
• Ability to maintain accuracy and handle confidential information.
• Strong customer service and professionalism under deadlines.

Responsibilities

• Receive and review incoming work, enter transactions and verify accuracy.
• Prepare, edit, distribute, and/or correct complex documents as needed.
• Escalate inquiries and issues and provide timely resolutions.
• Ensure data entry to bank systems is accurate and timely.
• Provide excellent service to internal and external clients.

Skills

Attention to detail

Analytical skills

Problem solving

Customer service

Professionalism

Confidentiality

Pressure management

Bank operations knowledge

Education

High school diploma

Tools

Word processing

Spreadsheets

Job description

Johnson Service Group (JSG) is seeking an Operations Specialist - banking office support in Cerritos, CA. This is an on-site position. Monday- Friday 8:00 am- 5:00pm $24.00 - $26.00 per hour

Job Overview

Performs routine transactions in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies and confidentiality of bank records and customer information. Performs a wide variety of operational tasks for standard processes or functions. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational or other areas and customers. Utilizes multiple system applications. May work in multiple areas or departments

Responsibilities

Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents. Utilize appropriate resources as needed to complete tasks. Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department. Organize and complete work accurately in accordance with established measures/deadlines and assigned goals. Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function. Provide excellent customer service to internal and external clients.

Requirements

High School diploma or equivalent required. Minimum 1 year experience in operations at a financial institution. Knowledge in bank operations and regulations. Knowledge of word processing and spreadsheet software programs required. Have high level of accuracy and great attention to detail. Strong analytical and problem-solving skills. Demonstrates excellent customer service skills. Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities. Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.

Benefits

• JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Equal Opportunity

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.