Operations Specialist

Demant; Arlington Heights (IL); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life insurance

HSA/FSA

Commuter benefits

Tech discounts

Job summary

e3 Diagnostics is seeking a full-time Asset Management Specialist in Arlington Heights, IL to manage equipment borrowing programs including demo and loaner pools. The role requires coordinating with internal teams to ensure smooth asset movement from warehouse to end-user and maintaining accurate asset records.

Responsibilities include training users, monitoring asset status, and generating regular reports.

Qualifications

• Excellent verbal and written communication skills.
• Experience with asset management software and asset tracking.

Responsibilities

• Act as the SME for asset management software and main contact for program questions.
• Provide training for current users and new employees.
• Monitor status, location, maintenance of equipment pools via asset tracking.
• Review reservations, schedule maintenance, and resolve scheduling discrepancies.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Analytical thinking

Problem solving

Microsoft Excel

Microsoft Office Suite

Education

Bachelor's degree or equivalent

High school diploma or equivalent

ISO 9001 experience

Tools

Database Management Systems

Job description

Overview

Join Our Team at e3 Diagnostics - Asset Management Specialist (Arlington Heights, IL)

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 strategically located offices nationwide, our teams of highly experienced hearing and balance instrument experts deliver unmatched local expertise in audiological instrumentation.

We are currently seeking a full-time Asset Management Specialist to join our corporate team in Arlington Heights, IL. This on-site role is essential to the daily maintenance and execution of our equipment borrowing programs, which include demo, loaner, calibration, and specialty equipment pools. The ideal candidate will work efficiently and collaboratively with both internal and external stakeholders, delivering exceptional customer service and support to all participants in these programs.

Position Details:

• Schedule: Monday - Friday, 8:00 AM - 4:30 PM
• Hourly Rate: $26.25-$31.25 per hour, based on experience
• Location: e3 HQ -3333 NKennicott Ave, Arlington Heights, IL 60004-1429

Full-Time Benefits Include:

• Medical, dental, prescription, and vision coverage
• 24/7 virtual medical care
• Employee Assistance Program (EAP) for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance options for you and your dependents
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Pet insurance
• Commuter benefits
• Employee perks, including tech discounts

Responsibilities:

• Act as the subject matter expert for our asset management software and the field's key contact for questions and program support.
• Provide periodic training for current users and new employee program training.
• Utilize asset tracking system to monitor the status, location, maintenance, and other relevant activity regarding our different equipment pools.
• Review incoming reservations, schedule maintenance, and resolve scheduling discrepancies for field appointments. Collaborate closely with distribution, service, and operation teams to ensure seamless transition of assets from the warehouse to end-user.
• Add, retire, update, and maintain assets in the system.
• Participate in continuous improvement projects to streamline efficiency and flow of asset management software and program processes. Assist operations with onboarding future programs.
• Prepare regular asset usage and item calibration reports.
• All other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Superior organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Team player with a positive attitude.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor's degree; or an equivalent combination of education, training and experience.
• Software & Computers: Proficient in Microsoft Office Suite, including Microsoft Excel. Experience with Database Management Systems.
• Experience with ISO 9001 or other Quality Management systems.

Travel:

• Up to 10% of travel may be required depending on the office needs.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Must be able to lift up to 25 pounds at times.
• Must be able to lift and carry up to 50 pounds at times.
• Clear background check including criminal history and education verification.

e3 Diagnostics is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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