AR Specialist

Demant; Arlington Heights (IL); Hybrid; USD 71,635,000 - 82,656,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Life insurance

Disability insurance

HSA/FSA for health or dependent care

Commuter benefits

Tech discount

24/7 virtual medical care

Employee Assistance Program

Job summary

e3 Diagnostics, in Arlington Heights, IL, is hiring an Accounts Receivable Specialist to support AR processes and customer interactions. You will handle payments, rebills, and inquiries in Navision, working with the AR Team Lead to maintain accurate records.

The role is full-time in a hybrid environment with competitive benefits and growth opportunities within a collaborative team.

Qualifications

• High school diploma or equivalent.
• 2+ years' experience in accounting or accounts receivable.

Responsibilities

• Become an expert in Navision and assist customers and field teams.
• Process customer payments accurately (checks, cards, electronic).
• Credit and rebill overpayments and missing PO numbers as needed.
• Respond to inquiries by phone and email; maintain documentation.
• Support tax exemption certificate management and audits.

Skills

Attention to detail

Communication skills

Customer service

Time management

Analytical thinking

Problem solving

Prioritization

Ability to work under pressure

Education

High school diploma or equivalent

2+ years' AR accounting experience

Tools

Navision (OneDiagnostic)

Microsoft Office Suite

Job description

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking an Accounts Receivable Specialist to join our team in the regional office in Arlington Heights IL. The Accounts Receivable Specialist is responsible for managing and overseeing the Accounts Receivable processes.

Compensation: $25 per hour.

Full‑time benefits include:

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre‑tax Health Savings Account and Flexible Spending Accounts for Health Care and/or Dependent Care
• Pet Insurance
• Commuter accounts
• Employee Perks (tech discount)

Responsibilities

• Become an expert in our OneDiagnostic computer system (Navision) while responding to customers and field sales teams.
• Provide excellent customer service with face‑to‑face, verbal, and written communication while working in a collaborative and team environment.
• Accurately process all customer payments (i.e., Checks, credit cards, electronic payments, etc.) in Navision.
• Accurately credit and rebill customers for over‑payments, missing PO#'s, and other reasons as necessary.
• Respond to customer (both internal and external) inquiries via phone, email.
• Review and, if appropriate, process debit and credit memos.
• Manage tax exempt certificate to include obtaining tax exempt certificates, entering in system, obtaining renewal before expiration, etc.
• Ensure compliance with company procedures.
• Maintain accurate files and documentation; participate in audits if necessary.
• Create and/or update Standard Operating Procedures (SOPs) throughout the year, collaborating with AR Team Lead and Corporate Controller
• Recommend methods for operational efficiency to drive business results
• All other duties as assigned.

Qualifications

• Ability to work independently with minimal supervision
• Attention to detail, highly organized
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high‑paced and at times stressful environment.

Education and Experience

• High school diploma or equivalent.
• 2+ years' experience working in accounting or accounts receivable, related college course work and/or degree desirable

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Must be able to lift 25 pounds.

e3 Diagnostics is an Equal Opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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