Operations Shift Leader in Training — Path to Manager

truenorth Convenience Stores; Niles (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

True North Convenience Stores in Ohio is seeking an Assistant Manager to oversee daily store operations, including hiring, training, and scheduling, with a focus on delivering a fast, friendly, and clean guest experience.

You will lead shifts, manage staffing levels, cash controls, inventory, and customer service, while ensuring adherence to safety standards and company policies. Prior supervisory experience is preferred; this role requires flexibility to work 40+ hours weekly.

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Previous experience supervising others is preferred.

Responsibilities

• Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations.
• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Perform interior and exterior store duties necessary to support daily operations.
• Act as the manager-on-duty during assigned shifts in the absence of the Store Manager.
• Direct, prioritize, and assign work to CSRs to ensure efficient and effective operations.
• Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed.
• Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines.
• Serve as the primary point of contact for customer issues, emergencies, and operational concerns.
• Document and communicate shift activities, incidents, and follow-up needs to store management.
• Greet and acknowledge every customer to create a welcoming environment.
• Assist customers and provide product or service recommendations.
• Handle customer concerns and complaints professionally and resolve issues within policy guidelines.
• Escalate unresolved issues to store management when appropriate.
• Monitor store activity and report suspicious behavior or safety concerns.
• Communicate clearly and effectively with team members and guests.
• Promote customer loyalty and enroll customers in the rewards program.
• Stay informed on current promotions, advertised products, and sales.
• Upsell by recommending complementary or similar items.
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures.
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise.
• Verify ID and comply with age-restricted sales laws and policies.
• Ensure accurate pricing, labeling, and promotional updates.
• Explain car wash programs and assist with traffic flow during peak times if applicable.
• Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces.
• Empty interior trash receptacles and keep register area clean, neat, and organized.
• Respond to spills and maintain clean organized cooler and storage areas.
• Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms.
• Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas.
• Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying maintenance of any lighting issues.
• Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed.
• Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed.
• Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed.
• Prepare and serve food items in accordance with food safety and sanitation standards.
• Audit inventory on a regular basis; including lottery, cigarettes, other tobacco products.
• Review DVR system to monitor store activity.
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products.
• Monitor in-ground gasoline storage inventory.
• Troubleshoot and report any equipment or maintenance issues.
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed
• Responsible for recruiting and training new team members
• Run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure.
• Utilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives.

Skills

Customer service

Leadership

Cash handling

Training

Scheduling

Education

High school diploma or equivalent

Tools

POS system

Banking procedures

Job description

True North Convenience Stores in Ohio is seeking an Assistant Manager to oversee daily store operations, including hiring, training, and scheduling, with a focus on delivering a fast, friendly, and clean guest experience.

You will lead shifts, manage staffing levels, cash controls, inventory, and customer service, while ensuring adherence to safety standards and company policies. Prior supervisory experience is preferred; this role requires flexibility to work 40+ hours weekly.