Operations Shift Lead

Leidos; Virginia (MN); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Operations Shift Lead for 3rd shift (10PM to 6AM) to join the CESO effort in Arlington, VA. The role is 100% on-site, overseeing monitoring, incident triage, and coordination across teams to ensure SLAs are met.

The ideal candidate holds a TS/SCI clearance, DoD 8750 IAT II certification (Security+ce or equivalent), and has strong expertise in ITIL processes, monitoring tools, and NOC/SOC operations.

Qualifications

• Bachelor’s degree and 4+ years of related experience in Windows or Linux server environments.
• Active TS/SCI security clearance required.
• DoD 8750 certification at least IAT level II (e.g., Security+ce).
• May be required to obtain CI Poly in future.
• Comfortable working 24×7 shifts (nights, weekends, holidays).
• Experience leading an operations team or as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds or Splunk.
• Knowledge of ITIL Incident, Problem, and Change Management.
• Experience with ticketing systems like ServiceNow or Jira.
• Strong understanding of DNS, DHCP, VPNs, routing, and switching.
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server administration.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Monitor network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts for trends, recurring problems, and improvements.
• Conduct shift handovers and maintain operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Incident management

Monitoring

ITIL processes

DNS/DHCP/VPN

Windows/Linux admin

Team leadership

24x7 shift leadership

Communication

Risk-based decision making

Cybersecurity

Education

Bachelor's degree

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

We are currently seeking an Operations Shift Lead 3rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state‑of‑the‑art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is based in Arlington, VA and is 100% on‑site.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post‑incident reviews.

Basic Qualifications

• Bachelor’s degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts , including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision‑making under pressure. Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root‑cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred
• Previous shift‑lead or team‑lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.