Operations Shift Lead, 3rd shift

Tetrad Digital Integrity LLC; Virginia (MN); On-site; USD 115,000 - 125,000; Full time

Job summary

Tetrad Digital Integrity LLC is seeking an Operations Shift Lead for the 3rd shift (10 PM–6 AM) onsite in Arlington, VA with TS/SCI clearance. Lead a 24x7, secure web services operation and coordinate with cross-functional teams to resolve incidents and maintain SLAs.

Responsibilities include monitoring, handovers, documentation, and post-incident reviews, with a focus on operational excellence within a DoD-cleared environment. Competitive compensation and federal compliance apply.

Qualifications

• Bachelor's degree and 4+ years of related experience with Windows or Linux servers.
• Active TS/SCI security clearance required.
• DoD 8750 IAT level II certification or higher is required.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts and incidents for trends and improvements.
• Conduct shift handovers and maintain operational documentation.
• Mentor and guide during complex incidents.
• Prepare incident reports, shift summaries, and metrics.
• Participate in major incident management and post-incident reviews.

Skills

Incident management

Leadership

Shift coordination

Network monitoring

Operational documentation

Education

Bachelor's degree in IT/CS

DoD 8750 IAT II certification (e.g., Security+)

Job description

Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customersfrom increasing threats and vulnerabilities in this digital age.

TDI is currently seeking an Operations Shift Lead, 3rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is onsite 5 days/week in Arlington, VAand requires an active TS/SCI clearance.

RESPONSIBILITIES:

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

QUALIFICATIONS:

• An active TS/SCI security clearance is required for this position.
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
• Bachelor’s degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree.
• Previous experience leading an operations team or acting as a senior escalation point.
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.

PREFERREDQUALIFICATIONS:

• Prior experienced with DISA and DISA’s support to mission partners.
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environment.
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends.

PAY RANGE:

The anticipated salary range for this position is $115,000 - $125,000. This range is a good-faith estimate and not a guarantee of compensation. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data and applicable contract requirements, and may fall outside the posted range.

TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States.

“TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws.”