Seasonal, Operations Technical Specialist (Part Time)

H&R Block; Charleston (IL); On-site; USD 22,124 - 33,186; Part time

Job summary

H&R Block is looking for a seasonal Operations Technical Specialist to support the operational readiness of tax offices in Charleston, Illinois. This role involves ensuring offices are equipped, functional, and aligned with brand standards.

You will work closely with District Operations Coordinators and provide hands-on operational, technical, and logistical support. Key responsibilities include performing building maintenance, installing PC hardware, and managing office setups.

Applicants should have good organization skills, technical knowledge, and the ability to lift equipment up to 55 pounds.

Qualifications

• Ability to lift and move office equipment weighing up to 55 pounds.
• Comfort working independently in a fast-paced, seasonal role.
• Strong organization and prioritization skills.

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices.
• Perform custodial tasks and routine building maintenance.
• Install and support PC hardware across multiple office locations.

Skills

Ability to follow direction

Basic technical knowledge

Strong problem-solving skills

Verbal and written communication

Tools

Microsoft Outlook

Microsoft Teams

Job description

About The Role

The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands‑on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.

Day to Day

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Required Qualifications

Work Experience:

• Ability to follow direction while exercising sound judgment in a field-based environment
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Preferred Qualifications

Work Experience:

• Experience partnering with operations and/or technology teams
• Exposure to inventory tracking or asset management
• Familiarity with virtual collaboration tools

Pay Range

$16.06 - $24.09/Hr.